(USA) Coach/Ops Mgr Trainee

Position Summary...

<p>Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-<br />Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives,<br />merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement<br />business solutions; and communicating business objectives to teams effectively.</p><p><br />Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW)<br />service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs);<br />ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and<br />providing process improvement leadership to ensure a high quality customer experience.</p><p><br />Drives the financial performance and sales of the designated store area by reviewing and evaluating P&amp;L (Profit &amp; Loss) statements; managing and<br />assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and<br />ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing<br />action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.</p><p><br />Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting<br />clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring belonging<br />awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.</p><p><br />Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders;<br />supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for<br />and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting<br />continuous learning.</p><p><br />Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and<br />ensuring culture of belonging awareness.</p><p><br />Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by<br />implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing<br />business processes and practices.</p>

What you'll do...

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-
Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives,
merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement
business solutions; and communicat