Associate Customer Service Representative

Are you…

• Interested in working for an international and diverse company?
• Interested in working for a company that is dedicated to sustainability?
• Looking for a friendly and supporting team?

If so, read on!

Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.

We offer:

• 17 days of vacation
• Professional onboarding and training options
• Powerful team looking forward to working with you
• Career coaching and development opportunities
• Health benefits
• 401(k)

The Associate Customer Service Representative is responsible for interacting with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review.  We are seeking candidates who have the utmost passion for helping customers.  Ideal applicants should be able to work well in challenging situations, have a positive and friendly disposition, be very detail oriented, capable of learning complex software, and willing to engage in upselling and cross-selling. It is our mission to delight customers with every interaction; every contact must make the customer feel special and cared for. 

This position is part of the Customer Service department located in Loveland, Colorado and will be hybrid.

In this role, a typical day will look like:

• Providing prompt, accurate answers to internal and external customers through telephone, email, and chat.
• Setting up new customer accounts and entering customer transactions.
• Assisting with requests on pricing, shipping, product availability, terms and conditions, and item information.
• Assisting customers in determining product needs and providing basic assistance on products.
• Acting as liaison and customer advocate interfacing with other Hach departments.
• Ensuring long term customer relationships by utilizing professional customer service skills.
• Identifying sales opportunities and offering suggestions for complementary items to the customer.
• Identifying and submitting sales leads.
• Completing training modules.
• Completing additional tasks and projects as assigned.

The essential requirements of the job include:  

• High School diploma required, Associate’s or Bachelor’s degree preferred.
• One to two years of experience in customer service. 
• Expressed aptitude for working in Environmental Science, Biology, Chemistry, or related field.
• Ability to adapt to a fast-paced contact center environment, with strong emphasis on multi-tasking while actively listening to customers.
• Demonstrated computer proficiency; experience with Microsoft Office required, Oracle and Salesforce preferred.

At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

The salary range for this role is $43,680 - $45,760. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. This job is also eligible for bonus/incentive pay. 

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sol