Staff CXO Business Systems Analyst - Partner Management

Do the best work of your career as a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms. 

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

Make your impact within a rapidly growing Fintech Company

We are looking for a talented Staff Business Systems Analyst to join our growing internal CXO Systems team. Your primary responsibility will be to lead technical projects from ideation to closure across our Partner Management Service Cloud stack, focusing on the partner onboarding, management, and processes with integrated tools. You will drive initiatives that will enable the CXO team to manage partner relationships, including support for them and their customers using Bill. The candidate should be a self-starter, eager to build relationships and deliver value to our stakeholders across Partner Operations, Customer Success and Experience Operations. This role provides the right candidate the opportunity to thrive and truly leave a mark in an entrepreneurial setting!

We’d love to chat if you have:

• 8+ years of experience delivering technical projects across Risk and Collections Stack
• Must have: Service Cloud, Experience Cloud, Zendesk, or equivalent 
• Nice to have: Chatbot platforms,  and other Support tools
• Proven project management experience Including:
• Leading and driving complex transformation projects, portfolios, and roadmaps
• Documenting functional and non-functional requirements, and design / development of technical solutions that meet the business needs
• Working with stakeholders to define and document business processes and systems
• Developing and maintaining project plans and associated communications
• Performing Proof-of-Concepts when needed
• Leading test preparation and execution
• Testing technical build to ensure functionality of solutions that meet the business needs
• Providing post Go Live support
• A deep understanding of partner portal management functions, strategy, processes, cross-functional hand offs and intersections with Customer Experience and Support systems
• Experience providing general system support to business partners
• Experience with Agile and SDLC methodologies 
• Excellent teamwork, communication and ability to gain alignment across cross-functional boundaries
• Ability to challenge the norm and maturity to advocate for changes for the greater benefit of the business
• BS/MS in Business, Computer Science or a related field

Nice to have:

• Service Cloud Administration experience
• Admin experience across other platforms (Zendesk, Salesforce)

The estimated salary  range for this role is noted below for our San Jose based role.  Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

San Jose pay range$145,600—$174,700 USD

Let’s talk about benefits

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts 
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off 
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

For positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our