Change Management Specialist, Marketing Operations

Morgan, Lewis & Bockius LLP, one of the world’s leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a global Change Management Specialist, Marketing Operations.

The Change Management Specialist will drive operational excellence by analyzing marketing department workflows, gathering and translating requirements, and enabling technology-led improvements across department projects and initiatives. Acting as a bridge between internal teams, the role blends hands-on project delivery with adoption and change management to deliver measurable gains in process improvement, efficient project execution, and quality output.

By leveraging your creative problem-solving skills, client service mindset, and ability to think strategically about process improvements, you will be a core member of our new and growing marketing operations team.

Morgan Lewis recognizes the benefits of supporting flexible working arrangements. This position can reside in our Los Angeles, New York, or Seattle office with a hybrid 3 day in-office working schedule.

What you’ll do:

Business Analysis & Process Optimization

• Maintain a living repository of process maps and solution documentation aligned to SOPs.

• Assist with mapping current-state workflows; identify friction points, decision logic, handoffs, and project requirements; and design improved procedures and processes using appropriate project management methodologies.

• Design future-state workflows to improve process efficiency and effectiveness.

• Own change management logs for marketing department tools and technology-related applications, including structure and maintenance.

Technology Enablement & Adoption

• Partner with Technology, Knowledge Management and Innovation teams to deploy and integrate marketing-related tools (, under the direction of the Marketing Operations Project Manager.

• Develop training, targeted resources, and reference materials.

• Embed controls, SLAs, and quality checkpoints; align SOPs department data quality standards to risk and compliance requirements.

Change Management & Stakeholder Engagement

• Build and execute change strategies, stakeholder analyses, communications, and reinforcement plans to drive sustained adoption.

• Align change plans to milestones; prepare leaders and end-users with role-based enablement.

• Execute communications to support readiness and sustain adoption.

Project Delivery & Continuous Improvement

• Conduct post-implementation/project reviews to validate ROI, best practices and efficient use of PM resources.

• Triage, escalate, and coordinate resolution of user issues and enhancement requests.

Data Analytics & Business Intelligence

• Build and govern Power BI dashboards for pipeline, campaign performance, client engagement, and operational throughput.

• Define metrics taxonomy and data integrity rules; partner with data owners to improve completeness and consistency across marketing-owned tools and resources.

• Use data and process improvement observations to prioritize operations improvements, , inform leadership decision-making and change management.

Who we’re looking for:

Core

• Minimum of four years of work experience, preferably in professional services, banking, or technology industries.

• Experience in business analysis, process improvement, legal operations, or similar in professional services.

• Familiarity with legal tech platforms and collaboration tools; comfortable with learning new technology.

• Experience with adoption/change management is a plus.

• Strong analytical skills and comfort working with data.

Required

• Knowledge of process improvement methodologies and KPI/benefits tracking.

• Deep experience in creating and maintaining process maps and solution documentation.

• Knowledge of Microsoft Power BI, SharePoint, or other business intelligence and data visualization tools.

• Basic understanding of Generative AI.

• Experience with CRM platforms and configurations.

Preferred

• PMP Certification.

• Familiarity with:

  • Salesforce;

  • Miro;

  • Litera Applications – Foundation, Foundation Marketing (Concep), etc.;

  • Power Platform Su