Pharmacy Fulfillment Operations Supervisor

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. 

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. 

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

The Role: As a Pharmacy Fulfillment Operations Supervisor, you will oversee a team of pharmacy fulfillment technicians managing pharmacy dispensing-related workflows and queues. This role is critical in driving operational excellence, ensuring high team performance, maintaining quality standards, and fostering a collaborative and efficient work environment. We are looking for a gritty, positive and resilient Senior Lead who will be responsible for hiring, onboarding, coaching, and supporting technicians while ensuring compliance with company policies, performance metrics, and regulatory requirements.

What you’ll do:

Team Management & Development

• Lead, coach, and mentor a team of Pharmacy Technicians, to ensure the delivery of top-tier care for our patients and clients.
• Coordinate and monitor workload distribution and productivity within and across teams, ensuring efficient operations and that performance metrics are consistently met.
• Drive hiring efforts, ensuring selection of qualified candidates who align with company culture and operational standards.
• Oversee the new hire onboarding process, ensuring technicians are equipped with necessary tools, knowledge, and resources to succeed.
• Conduct regular performance evaluations, providing constructive feedback and development plans for continuous improvement.
• Address underperformance promptly through coaching and improvement plans in partnership with P&C when necessary.

Operational Excellence

• Utilize data analytics to evaluate team performance, drive informed decision-making, and align outcomes with organizational objectives.
• Proactively monitor and manage workflow queues to ensure timely, accurate task resolution and balanced workloads.
• Establish clear, measurable performance targets for agents and ensure consistent adherence to service level agreements (SLAs).
• Identify operational inefficiencies and apply innovative, data-driven strategies to enhance productivity, streamline queue management, and improve team effectiveness.
• Support the development and execution of change management initiatives by coordinating with stakeholders, facilitating implementation, and addressing resistance to ensure successful adoption.
• Champion patient experience by taking ownership of escalated concerns, delivering prompt and empathetic resolutions that exceed expectations.

Compliance & Quality Assurance

• Ensure adherence to all regulatory requirements and company policies in pharmacy operations.
• Monitor quality standards by conducting audits and reviewing agent work for accuracy and compliance.
• Proactively identify and address any compliance risks or errors in operational processes.

Collaboration & Communication

• Foster open communication within the team to ensure alignment on goals and priorities.
• Communicate updates, changes, and best practices effectively to the team.

Leadership & Problem-Solving

• Serve as a role model for getting things done, professionalism, grit, resilience, accountability, and excellence in operations.
• Address escalations or complex issues promptly and effectively, ensuring satisfactory resolutions.
• Promote a positive work environment that values teamwork, accountability, and employee satisfaction.
• Foster continuous growth by developing technicians and supporting their professional development; cultivate a positive, engaging work environment that inspires the team to excel and innovate.

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