Business Analyst / PAS Administration

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Position Summary:

As an individual contributor, this position supports application and maintenance of Real Time Eligibility functionality across the health system. The position collaborates with all utilization stakeholders inclusive of Patient Access, ITS, Medical Group, Finance and Community Connect Partners to ensure that system functionality aligns with existing and newly added payer plans. Additionally, the role contributes to the on-going optimization and continuous improvement of technologies to support HHC initiatives impacted by insurance eligibility and coverage. This role requires advanced knowledge of HHC registration workflows (both HB and PB) and the payer/plan request and maintenance process. Serves as operational point of contact for triaging end user reported issues and submits tickets to IT if determined to be system issue. This position provides an opportunity to become Epic certified with Real Time Eligibility.

Position Responsibilities:

Key Areas of Responsibility

1.   Collaborate with internal (HHC) and external (non-HHC) customers to identify opportunities, propose changes, initiate implementation and complete execution to optimize the patient’s overall and financial experience, maximize efficiency, and increase the organizations financial health.

2.   Maintains current and future knowledge of eligibility system and how they commun