Senior Technical Product Manager

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

 

Our culture is based on collaboration and the growth and development of our teams.  We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Senior Technical Product Manager

Job Summary

To help develop these capabilities, the Equinix data center infrastructure management (DCIM) Product Management team is looking for an experienced Senior Technical Product Manager with a track record of leading engineering scrum teams and delivering customer-centric automation and IoT services and capabilities. This is an opportunity to help define and advance how enterprises around the world observe, orchestrate, and interact with next-generation data center infrastructure.

The role requires someone responsible for ensuring stakeholder needs and use cases are deeply understood, translated into functional and technical specifications, and managed through a development life cycle from start to finish. You will serve as an Agile coach and work closely with a diverse set of internal and external stakeholders, building and managing relationships and product roadmaps. A strong understanding of product development, relationship management skills, and experience developing colocation and IoT products in a high-technology, dynamic environment is crucial to your success.

Responsibilities

Product Lifecycle Management

• Play a leading role in formulating and executing on product strategy, collaborating with key stakeholders, and execute on the committed roadmap

• Involve engineers, designers and others to create a shared vision and clear goals for the product, including a well-defined product roadmap

• Lead engineering scrum teams tasked with delivering world-class digital infrastructure experiences and APIs

• Gather, document, design and test the best possible customer experience and incorporate the voice of the customer into the product roadmap

• Work with Product Managers to define good confidence release deliverables for any given release

• Be comfortable and effective in working in a fast-paced, collaborative, matrixed environment, and work closely with customers, partners, and internal stakeholders

• Serve as the subject matter expert and evangelist for the product

Market, Competitive and Customer Analysis

• Research competitors and verticals; prepare reports related to financial position, competitive position and market potential

Business Case Development

• Create and collaborate on the financial business models and conduct compelling business opportunity reviews with the leadership team

• Understand the business value and verify that the team delivers business value

Product Performance

• Define metrics that will be used to inform product success and help drive user experience improvements

• Identify improvements to existing product processes; develop a strong understanding of processes and technology

• Evaluate incoming product-related issues from internal and external customers to determine the severity and response

• Triage production software issues and follow up with cross-functional teams until fixes are tested and deployed

Cross Functional Collaboration

• Design product training curriculum; lead cross-functional trainings and meetings

• Work with the user experience teams and facilitate the development of user interface workflows aligned with functional objectives

• Complete ad-hoc assignments that assist in the development of product strategy and roadmap

• Collaborate with product engineering, network architects, network deployment, and service delivery teams to roll out new offers, releases, and markets.

• Manage stakeholder expectations within and/or across functions

New Partner Identification and Engagement