Head of Projects for our North American operations

ABOUT US

Founded in 2016, Heimdall Power is on a mission to make the world’s power grids smarter and more resilient. Today, more than 50 utilities across 20 countries rely on us to get more out of their grids—boosting performance, preventing outages, protecting critical infrastructure, and staying ahead of regulations.

At the heart of what we do is the award-winning Neuron™, our hardware sensor device that mounts directly on power lines. With plug-and-play software, advanced communication tech, and drone-based installation, our solution is designed to be simple to deploy and powerful in action. From dynamic line rating (DLR) and ambient adjusted rating (AAR) to asset health monitoring, our solution is proven to help utilities optimize the power grid and fuel better lives. 

THE POSITION 
We are looking for a passionate and experienced leader to join us as the Head of Projects for our North American operations. In this pivotal role, you will drive our mission to deliver exceptional project outcomes and ensure unparalleled customer success. You will lead a team engaged in project planning, product delivery, technical support, and drone operations, while fostering strong, enduring relationships with our customers. This position calls for an individual who embodies a unique combination of project management expertise, technical knowledge, and a customer-centric approach. 

KEY RESPONSIBILITIES:  

Project Leadership and Execution

• Lead our North American project team to successfully initiate, plan, execute, and monitor customer projects. 

• Coordinate activities across sales, R&D, production, drone operations, and administrative teams

• Maintain regular communication and reporting to HQ in Norway, sharing updates on delivery quality, project progress, customer feedback, and improvement initiatives 

Customer Experience and Relationship Management

• Support and promote quality standards across project delivery to ensure consistency and a superior customer experience. 

• Facilitate feedback loops with customers and internal teams to gather insights and contribute to continuous improvement in delivery and customer satisfaction. 

• Leverage product knowledge to provide thoughtful recommendations, helping customers maximize the value of their investment and achieve their desired outcomes. 
  

Product and Technical Expertise

• Develop a strong understanding of our products and services, including key features, benefits, and technical aspects 

• Act as the technical expert during the customers project execution and roll-out, supporting the deployment of Heimdall Power software and the integration of data into customer EMS/SCADA systems

• Provide technical support and expertise to customers, responding to customer requests and often performing sales presentations and demonstrations

Data Analysis and Continuous Improvement

• Proactively assess customer data to reveal and respond to opportunities and potential risks

• Contribute insights that support continuous improvement initiatives and enhanced customer outcomes

QUALIFICATIONS AND SKILLS:  

• Deep understanding of the power industry and grid-enhancing technologies 

• Strong ability to navigate technical complexities while prioritizing customer needs, ensuring a seamless, high value customer experience 

• Proven experience in project management methodologies and acumen for customer success drivers

• 5+ years of relevant experience in the Power Utility Industry, particularly in transmission and distribution 

• Bachelor’s or Master’s degree in electrical, electronic, mechanical, or software engineering

• Project management certifications such as PMP or PRINCE2

We encourage applicants from all backgrounds, even if you don't meet every listed qualification. At Heimdall Power, we value potential alongside experience and believe in nurturing skills for success. 

BENEFITS AND PERKS

• A competitive, comprehensive compensation package, including: