General Manager

Salary Range:  $250,000 - $280,000 (Based on experience)   Sensei, a leading luxury wellness hospitality company, is looking for a General Manager at its flagship property, Sensei Porcupine Creek. As the leader of this desert oasis in Rancho Mirage, CA, you will be the heartbeat of the retreat, responsible for leading a passionate team in the pursuit of both hospitality and wellness excellence, ensuring that each guest’s stay is deeply nourishing, both physically and emotionally.​   POSITION OVERVIEW

The General Manager is the onsite leader of the retreat, ultimately responsible for its overall success, including guest and employee satisfaction, profitability, owner relations, operational excellence, and team development. This role demands strong leadership skills, a passion to deliver exceptional guest experiences, and solid business acumen. The General Manager works closely with the on-property Leadership Team and the Corporate Guidance Team to achieve strategic goals and ensure the retreat runs smoothly and efficiently. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Strategic Leadership and Management 

• Develop, implement and execute strategic goals and objectives aligned with the retreat mission and overall company goals. 

• Create an operating environment that assures consistent excellence in guest, employee and owner satisfaction. 

• Directly oversee Finance, People Operations, Golf Course Maintenance, Engineering, F&B and Rooms Operations, Sales/Events, Nobu partnership and relationship, and Golf Course Consultant. 

• Maintain product and service quality standards by analysis of guest satisfaction system, investigating opportunities and correcting to provide exceptional service. 

• Manage and develop staff (team members) across all departments, including recruiting, hiring, training, performance management, and fostering a positive and engaging work environment.  

• Drive revenue growth and maximize profitability by overseeing budgets, financial planning, and revenue management strategies. 

• Lead and participate in weekly revenue and staff meetings to assess performance, identify areas for improvement, and adjust strategies as needed. 

• Collaborate with sales and marketing teams to develop effective campaigns and promotions to attract new guests and ensure fair market share. 

• Be an ambassador for the property in the local community through involvement in local events and activities, the Chamber of Commerce, etc.  

Guest Satisfaction 

• Ensure the retreat consistently delivers superior guest satisfaction by maintaining high service and quality standards. 

• Address guest complaints and concerns promptly and professionally, implementing effective service recovery guidelines. 

• Monitor and manage online reputation and feedback on platforms like TripAdvisor and Google and respond to guest feedback and reviews promptly. 

• Conduct regular inspections of guest rooms, public areas, and grounds to ensure cleanliness, appearance, and functionality. 

• Implement training programs to enhance employee skills in customer service, and other skills. 

• Develop close relationships with ownership representatives, ensuring all owner requests are handled with the utmost of care and urgency when on property 

Financial Performance 

• Monitor financial performance of the retreat through daily, monthly, and annual analysis of financial reports, identifying variances, and making adjustments as necessary. 

• Oversee financial and purchasing processes and procedures. 

• Develop close relationships with ownership reps and asset management team 

• Assist in educating team members to think like an owner