Manager, Project Operations

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  

 

Read more at www.dsv.com 

 

Location: USA - Itasca, N Arlington Heights Rd 

Division: Air & Sea 
Job Posting Title: Manager, Project Operations 
Time Type: Full Time

 

Summary
The Manager of Project Operations is to lead and oversee the logistics and freight forwarding operations of the Projects Branch. This role requires a strong leader with experience in freight forwarding, customs regulations, and transportation management within a project environment.

 

Duties and Responsibilities

Operational Leadership:
•    Oversee daily freight forwarding operations, including import/export activities, transportation, and customs clearance.
•    Manage air, sea, and road freight services to ensure timely and cost-effective delivery of goods.
•    Develop and implement standard operating procedures (SOPs) to streamline operations and enhance productivity.

Team Management:
•    Lead and mentor a team of operations managers, project managers, project specialists, logistics specialists , warehouse staff, and customer service representatives.
•    Assign responsibilities, monitor performance, and provide training to ensure high team efficiency.

 

Customer Service:
•    Maintain strong relationships with clients, addressing inquiries, and resolving issues promptly.
•    Ensure customer satisfaction by delivering reliable and quality services.

 

Vendor and Carrier Coordination:
•    Assist with the negotiation of rates and contracts with carriers, shipping lines, and other service providers.
•    Motivate the team to build and maintain strong partnerships with logistics vendors and stakeholders.

 

Compliance and Documentation:
•    Ensure adherence to international trade regulations, customs laws, and company policies.
•    Oversee the preparation and accuracy of shipping documents, including bills of lading, certificates of origin, and packing lists.

 

Performance Monitoring and Reporting:
•    Meet key performance metrics (KPIs) related to freight operations.
•    Ensure Project Managers are meeting project deliverables and client expectations
•    Provide regular performance reports to senior management with actionable insights.
•    Ensure that the team is an effective escalation point for Accounts Receivable when they need operational support with the clients in order to resolve issues affecting payment.
•    Oversee midmonth and month end closings to ensure file closings are correct and job profit numbers are mostly accurate.

 

Cost Control:
•    Optimize operational costs through effective routing, carrier selection, and resource allocation.
•    Identify opportunities for cost savings without compromising service quality.

 

Technology Integration:
•    Leverage logistics and freight management software to enhance visibility and efficiency.
•    Stay updated with the latest industry technologies and trends to drive operational improvements.

 

Educational background / Work experience
•    A college degree in Business Management is preferred 
•    5+ years of experience in freight forwarding, logistics, or project management.
•    Proven leadership experience in managing cross-functional teams.
•    Certification in Freight Forwarding, Logistics, or Supply Chain (e.g., CILT, FIATA Diploma) is an advantage.

 

Skills & Competencies
•    Strong knowledge of international trade regulations, customs procedures, and transportation modes.
•    Excellent negotiation and communication skills.
•    Analytical mindset with proficiency in CargoWise and MS Office.
•    Problem-solving abilities and attention to detail.

 

Function / Market & Industry Knowledge / Business Acumen / Processes
 

Supervisory Responsibilities (if any)
•    This position will be responsible for managing a team of operations staff.<