Senior IT Support Technician

Requisition Number: 99891 

Senior IT Support Technician

 

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

 

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

 

About the role

 

As a Senior IT Support Technician, you will provide day-to-day hands-on and remote end-user support with a high degree of customer satisfaction and technical expertise. You will troubleshoot complex end-user hardware, software, application, mobile device, and peripheral problems.

 

Job Location: Onsite Day 1. Portland, OR 97204

 

Along the way, you will get to:

• Work as part of the IT infrastructure end-user support and engineering team.
• Provide technical support for end-user hardware, software, mobile devices, and peripherals.
• Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performance
• Execute new hire and termination processes including imaging, deployment, equipment returns, and replacements.
• Maintain an accurate inventory of all unassigned, deployed, retired, and disposed of hardware and peripherals.
• Participate in root cause analysis on recurring tickets and identify opportunities for automated remediation.
• Oversee and ensure IT readiness for office relocations and new setups.
• Responsible for the maintenance and upkeep of branch office computer rooms, networking closets, and local site servers.
• Valid driver’s license and a personal vehicle. Mileage is reimbursed at the IRS rate.
• Willing to work out of standard work hours; this position is eligible overtime with pre-approval.
• Might be required to travel occasionally to the other offices in the region
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

 

What we’re looking for

• •    Minimum experience of 3 years in a similar support role in a corporate environment.
  •    White Glove customer service skills and a high sense of urgency.
  •    Highly proficient in troubleshooting with Windows 10 and 11.
  •    Advanced level troubleshooting experience in Microsoft products like OneDrive, Outlook, Teams, Office etc.
  •    Knowledge and experience in Microsoft Azure at a desktop support level. Candidates with Microsoft AZ-900 and AZ-104 certifications are preferred.
  •    Experience with ticketing systems preferably ServiceNow.
  •    Experience in supporting users remotely via remote-in