Certified Medical Assistant - CareCoach Connect - Remote

Explore opportunities with WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will be part of a team who shares your passion for helping people achieve improved health outcomes. Explore rewarding opportunities for physicians, clinical staff and non-patient-facing roles. Join us and discover the meaning behind Caring. Connecting. Growing together.   

The Certified Medical Assistant (CMA) supporting the Transition of Care (TOC) Telemedicine Team plays a critical role in ensuring seamless patient transitions from acute or inpatient settings to outpatient care through virtual engagement and coordination.

This fully remote position partners with physicians, advanced practice clinicians, nurses, and care coordinators to support high-quality, patient-centered telehealth services. The CMA assists in care coordination, medication reconciliation support, patient outreach, documentation, and quality program execution, all within a virtual environment.

The role requires solid communication skills, attention to detail, and the ability to deliver exceptional service aligned with quality and compliance standards.

Duties include
Provide virtual clinical and administrative support in patient care situations. Responsibilities include assisting physicians and nursing personnel through telemedicine workflows, supporting documentation, and coordinating care activities under the supervision of a medical provider. The CMA assists in identifying patient needs or concerns and communicates relevant information to providers and the clinical team.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities: 

• Support providers during telemedicine visits through documentation assistance and workflow coordination
• Conduct pre-visit outreach, including appointment reminders and intake preparation
• Collect and document patient-reported vitals and health information, when applicable
• Assist with medication reconciliation and identify discrepancies for provider review
• Monitor and escalate abnormal findings to providers or clinical team members promptly
• Coordinate healthcare screening results per provider direction and company standards
• Perform and complete quality program health screenings per required metrics
• Process documentation accurately and ensure appropriate provider visibility on results and submissions
• Record patient care documentation in the EMR accurately and in a timely manner
• Present abnormal findings promptly to prevent potential emergent situations
• Perform post-discharge outreach to support continuity of care and reduce readmissions
• Assist in coordinating follow-up appointments, referrals, and services (e.g., home health, DME, specialists)
• Ensure timely and accurate documentation of transition-of-care activities
• Reinforce discharge instructions and care plans under provider guidance
• Document all patient interactions in the EMR in real time
• Support completion of quality measures aligned with organizational goals
• Review patient charts pre- and post-visit to ensure completeness and compliance
• Maintain adherence to HIPAA, privacy, and telehealth regulations
• Deliver exceptional virtual customer service through professional, empathetic communication
• Assist patients with telehealth platform navigation and technology troubleshooting
• Address patient questions within scope and escalate complex concerns appropriately
• Maintain organized digital workflows and task management within remote systems
• Collaborate effectively with interdisciplinary teams in a virtual environment
• Participate in team meetings, performance initiatives, and training programs
• Ensure follow-up appointment dispositions are documented
• Verify completion of post-visit provider recommendations (e.g., prescriptions, referrals)
• Maintain patient confidentiality and proper release of information at all times
• Maintain required certifications (MA and CPR) and qual