Field Services & Customer Support Engineer

<h2><b>Company Overview</b></h2><p><span>At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security &amp; access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.</span></p><h2><br/><b>Department Overview</b></h2>The Field Services Organization in Europe is responsible for all Local Technical Support to our customers on-site and for the Operation &amp; Maintenance of all Field and Support Services Contracts in the Region related to our digital Radio communication systems.<br/><br/>We’re looking to expand our Engineering Team in Germany with new talented and hardworking people. We offer full training and support, so new graduates are encouraged to apply.<h2><br/>Job Description</h2><p><span>We’re looking for talented, motivated, and committed <span>Electronic/System/Computer</span> Engineering graduates to join us and help our customers in the MOMENTS THAT MATTER!</span></p><p></p><p><b><span>Tasks and responsibilities:</span></b></p><p></p><p><span>• Independent commissioning, repair, maintenance, and upgrade of Motorola radio systems in Germany and later also in other European countries,</span></p><p><span>• Responsibility for the technical support of our customers after the commissioning of our complex digital Radio communication systems,</span></p><p><span>• The support of authorities and organizations with security-relevant tasks, energy supply companies, factories for industrial and chemical production, public transport companies, and airport organizations as well as the German armed forces,</span></p><p><span>• Takeover of on-call duties within the department,</span></p><p><span>• Support of the trade organization and the company's internal departments in addition to direct contact with the customer,</span></p><p><span>• Support of large and strategic projects,</span></p><p><span>• Creation of reports, statistics, and presentations,</span></p><p><span>• Independent processing of operational matters within the framework of established working methods and procedures.</span></p><p></p><p><b><span>We offer:</span></b></p><p></p><p><span>• <b>Employment</b> as a junior engineer in an innovative company with over 90 years of experience in the field of Public Safety Communication Solutions,</span></p><p><span>• <b>Integration</b> into a dynamic and experienced team with a strong team spirit,</span></p><p><span>• <b>Familiarization</b> with the commissioning, maintenance and upgrade of our communication systems in Germany and other European countries,</span></p><p><span>• <b>Introduction</b> to the systematic error analysis in complex communication systems,</span></p><p><span>• <b>Working from the home </b>office in Germany,</span></p><p><span>• <b>Company car also for private use</b>,</span></p><p><span>• Great <b>development opportunities</b> through continuous training in communication technology,</span></p><p><span>• <b>Career planning</b> with distinct opportunities for advancement in our company.</span></p><h2><br/>Basic Requirements</h2><p><span>• Successfully completed technical training <b>or degree in the field of Radio <span>Telecommunications/IT</span></b> (or a comparable Qualification)</span></p><p><span>•</span> <span><span>1-2 years of experience working in a similar field would be beneficial,</span></span></p><p><span>• Good knowledge of the <b>IP network architecture</b> and its components,</span></p><p><span>• Ability to work independently on complex <b>technical tasks,</b></span></p><p><span>• Ability to work in a team,</span></p><p><span>• A strong <b>willingness to travel</b> for several days in Germany and abroad (Europe) is essential - up to 50 % of travel,</span></p><p><span>• Willingness to participate in <b>on-call service</b> 24/7 in the team,</span></p><p><span>• EU citizenship with residence in Germany for at least 5 years</span></p><p><span>• Willingness to undergo security screening by the Federal Ministry of the Interior</span></p><p><span>• High degree of independence and assertiveness,</span></p><p><span>• Confident demeanor and good manners,</span></p><p><span>• Excellent written and spoken <b>German and good English,</b></span></p><p><span>• Class B <b>driving license.</b></span></p><h2><br/>Travel Requirements</h2>25-50%<h2><br/>Relocation Provided</h2>None<h2><br/>Position Type</h2>Experienced<p></p><h2>Referral Payment Plan</h2>Yes<p