Quality Assurance Associate

Career TEAM is a leading workforce development organization on a mission to transform lives.  We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.  At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Career Team is seeking a Quality Assurance Associate to join our team and work for the New York Pathways for Access to Careers and Employment Workforce Development Program (PACE). The approach of the PACE Program emphasizes that there is no one-size-fits-all solution for clients needing education and or training support. The Quality Assurance Associate will be responsible for financial quality assurance and approval of PACE client expenses, payment, and reimbursement activities across multiple projects and grants. The primary responsibilities for this role will focus on the analysis and review of PACE program payment requests for program compliance, accuracy, and completeness of submission. This position is expected to be 100% onsite.

The Quality Assurance Associate is an integral part of our team and will assist us with our mission of accelerating the human condition! 

Career Team also offers a competitive package including:

• 401k with a generous employer match;
• medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
• disability insurance;
• supplemental insurance;
• paid holidays and paid time off, offered on an accrual basis.

Your Impact on Career TEAM’s Success:

• Ensure expense submissions from program staff are accurate and in compliance with federal, local, state, PACE, and corporate policies
• Manage funds from grants to ensure records are maintained to keep the grant in budget with no disallowed costs
• Work closely with the Quality Assurance Manager and Program Directors across projects in New York, as well as the Workforce Board, to provide financial compliance guidance and insight, and client reporting on assigned projects 
• Ensure client expenditures are entered and processed in a timely and economic manner in accordance with established policies and budgets within PACE guidelines
• Manage and monitor project client financials and update reimbursement status for various project grants to ensure grants are fiscally managed
• Support teams with monthly project invoices, supporting documentation, and associated quality review
• Utilize the expense management system to review and reconcile client expenses 
• Work with the Quality Assurance Manager and team to review client records and ensure documentation is accurate and entered into the state database system in a timely manner
• Analyze team data to track trends and identify areas for improvement
• Data entry of expenditures for all program functions
• Assist with invoice review and preparation and accurately keep updated records
• Support team with audit deliverables and program audit requests
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed

The Ideal Qualifications for this Position Include: 

• Associates degree or higher, or equivalent combination of education and experience
• 2+ years of experience in quality assurance methods, terminology, and tools, preferably within New York
• Demonstrated ability to work in a dynamic team environment with an aptitude for communication, interpersonal skills to work cooperatively with others, show courteousness, and having a high level of professionalism
• Experience and or knowledge of PACE, TANF or similar workforce development programs 
• Training in Trauma trauma-informed care, evidence-based practice, and/or whole family services
• Proficiency in Microsoft Office suite and Google suite, including Word, Excel, PowerPoint, Google Mail, Calendar, Docs, Sheets, and Drive
• Sharp attention to detail with exceptional organizational, analytical, research, and critical thinking skills, including the ability to perform and complete a high volume of work assignments with speed and accuracy
• Exceptional time management abilities, attention to detail, and ability to meet deadlines under pressure
• Willingness to uphold company core values and foster a culture of innovation and collaboration
• Multilingual or Bilingual preferred  
• A Valid Driver's License

Salary