About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

CUSTOMER DEVELOPMENT MANAGEMENT

As a part of the wider Vantage Development organisation, the Customer Development Management team plays a pivotal role in unlocking solutions through collaborative efforts with various departments, actively addressing on-site challenges and optimizing financial returns. We work in close collaboration with the Delivery and Sales teams in order to help craft customer narratives. By assisting in identifying risks early, we ensure alignment among both internal and external stakeholders. Our responsibilities extend to driving post-contract changes, where we serve as a customer escalation point, proactively addressing concerns to uphold a positive experience. In our commitment to enhancing collaborative working, we focus on refining internal processes, clarifying contractual details, and actively sharing knowledge, including valuable lessons learned, to foster a culture of continuous improvement.

POSITION OVERVIEW

Vantage is looking for an ambitious, detail-oriented, resourceful Technical Project Manager (TPM) to establish and maintain customer relationships and promote customer satisfaction.  You will be the interface for Vantage Customers to ensure that their needs are being met and will coordinate throughout all Vantage departments to support customer requests. 

The daily responsibilities include establishing and maintaining a relationship with a core set of customers to support day-to-day activities and requests including project support, construction reviews, data module fit-out coordination, customer onboarding, customer audits, operations support, performance reporting, customer tooling, and more.  A successful candidate will cooperate with the Sales, Construction, and Operations organizations to develop custom solutions to ensure customer loyalty.

ESSENTIAL JOB FUNCTIONS

• Develop relationships with Vantage Sales and Sales & Solutions Engineering teams.

• Develop relationships with Vantage Development teams (including New Site Development & Delivery).

• Support Development teams with immediate customer project needs.

• Support Development teams in future customer related activities.

• Establish and maintain customer relationship.

• Support communications to the customer.

 
DUTIES

• Coordinate with internal and external resources to meet project deliverables.

• Support the Development team to ensure that project deliverables meet customer requirements and needs.

• Support the Development team to ensure that permit requirements are being adhered to.

• Support the Development team to ensure that all customer changes are assessed for cost and schedule impact including seeking appropriate approvals as required.

• Ensure that all customer changes are recorded, tracked, approved and progressed.

• Support the Development team to ensure that all scope is appropriately allocated.

• Manage customer relationships on an ongoing basis through regular customer engagement.

• Schedule and attend remote and in-person reoccurring meetings with existing customers to provide updates and insight in support of project requests.

• Coordinate customer requests, projects and buildouts while assisting with project management activities to ensure customer satisfaction and compliance to Vantage standards.

• When requested, support and represent Vantage through providing evidence, performing site tours, and responding to inquiries.

• Contribute to the establishment and improvements of development processes including developing process and procedure documentation, flow charts, and tool enhancements.

• Train and support Development teams on customer expectations and requirements.

JOB REQUIREMENTS

• A combination of the following: Complex Development / Construction / Delivery, Project Management, Customer Support, or Sales

• Excellent verbal and written communication skills

• Problem solving skills to troubleshoot and resolve customer requests

• Time management