Roadside Assistance Agent - In Office

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Do you enjoy helping people and providing solutions in real-time? If so, consider a position as a Roadside Assistance Team Member. This position is an in-person/in-office role which requires working at U-Haul's Midtown Campus corporate office at 2727 N. Central Ave, Phoenix, AZ. 

 

Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move. 

 

Our customer’s safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meeting all quality-related metrics and goals. 

 

This job might be for you if: 

• You are a dependable team player with a positive attitude 

• You obtain the aptitude to work in a critical thinking atmosphere 

• You enjoy a self-paced, educational work environment 

• You enjoy speaking with and helping people 

• You are empathetic and solution oriented 

• You are comfortable with eLearning and remote leadership management 

• You are comfortable navigating multiple computer programs at one time 

 

Minimum Qualifications: 

• Ability to express sympathy, empathy and compassion 

• Critical thinker and ability to adapt  

• Intermediate keyboarding and computer skills 

• Active and Attentive listener 

• Ability to type while talking (40 WPM or higher is a plus) 

• Ability to formulate sentences through written text 

• Ability to navigate and use multiple computer programs at once 

• Excellent verbal communication and listening skills 

• Clear speaking voice 

• General knowledge of U.S. and Canada geography 

• General knowledge of how to map a location using various programs or applications 

• Willingness to incorporate feedback to constantly improve performance 

• Possess can-do-confidence 

 

Perks of joining the U-Haul Team! 

 

Compensation: 

U-Haul offers Roadside Assistance Agents an hourly base pay of $17.00. Your base pay will increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance. Note: Hourly base wage may be higher, depending on state or local minimum wage laws). 

 

Exclusive U-Haul Benefits