Medical Assistant II - Transitional Clinic

Company Description

University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience.
A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education.
Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County.

University of Maryland Upper Chesapeake Health owns and operates:
University of Maryland Upper Chesapeake Medical Center (UM AMC), Aberdeen, MD
University of Maryland Upper Chesapeake Medical Center (UM UCMC), Bel Air, MD
The Upper Chesapeake Health Foundation, Bel Air, MD
The Patricia D. and M. Scot Kaufman Cancer Center, Bel Air, MD
The Senator Bob Hooper House, Forest Hill, MD

Job Description

Transitional clinic setting, bridging patients from the hospital to the community. people assigned to this classification.

Principal Responsibilities and Tasks:

Under direct clinical supervision of the on-site provider, assists in the delivery of patient care.  Performs delegated medical tasks, assists providers and nursing staff with patient care and may perform clerical duties. Will utilize the electronic medical record (EMR) for documentation purposes. Fulfillment of job duties requires access to medication storage areas and to transport medications to/ from medication storage and delivery areas.  Under direct supervision of the manager or designee, fully participates in the daily operations and patient flow, and acts as a resource for Medical Assistant I and Medical Assistant II. Model teamwork, leadership by collaboration, communication, accountability, customer service, and mastery of clinical skills.

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

Patient Experience:

• Greeting patients in courteous, friendly, respectful and professional manner always.
• Follows communication protocols.  Responds to customer questions/concerns/complaints and attempts resolution. Pursues service recovery when customers’ expectations have not been met. 

Clinical Duties:

• Gathers and documents brief history and chief complaint in the medical record. Accurately complete and document patient questionnaires, health screenings, and chief complaint in the EMR, ensuring high-quality and compliant documentation that supports optimal care. Act as a clinical resource for Medical Assistant I & II.
• Follows established practice workflows to facilitate efficiency and timely service to patients.
• Prepares patient for examination by the health care provider. Performs and documents vital signs (blood pressure, pulse, temperature) and risk screening on all patients per hospital and/ or practice policy.  Reports out of range values in vital signs and risk screening to the provider. Assists provider with procedures
• Performs routine clinical testing, including but not limited to obtaining blood and urine specimen, vision testing, hearing screening, incentive spirometry, EKG, point of care testing, and vital signs. Follows established guidelines or protocols where applicable to obtain necessary testing based on the chief complaint prior to the exam.
• Provides pre-printed patient education /material as directed by the provider.       
• Performs high level disinfection of equipment and/or instrument and environment per hospital and/ or practice procedure.  Ensures equipment used in clinical area has a current clinical engineering sticker and is ready for use.  Submits tickets for service and monitors status until resolved.
• Orders clinical supplies as needed from the supply management system. Stocks/restocks supply and exam rooms maintaining necessary supplies in clinical area.
• Provides care appropriate to the patient populations(s) served.  Assess data reflective of the patient's requirements relative to population-specific and age specific needs.  Provides t