WEST PALM BEACH OPS Senior Clerk - 36999953

Requisition No: 836087 

Agency: Department of Lottery

Working Title: WEST PALM BEACH OPS Senior Clerk - 36999953

 Pay Plan: Temp

Position Number: 36999953 

Salary:  $17.00/hour 

Posting Closing Date: 09/13/2024 

Total Compensation Estimator Tool

WEST PALM BEACH OPS- SENIOR CLERK

FLORIDA DEPARTMENT OF THE LOTTERY – DIVISION OF PRODUCT & SALES

*Open Competitive Opportunity*

DISTRICT 11 (WEST PALM BEACH)

4360 FOREST HILL BLVD, STE 4360

WEST PALM BEACH, FL 33406

 OPS - Full-Time ($17.00 per hour, 40 hours per week)

Shift Hours (8 AM - 5 PM Monday-Friday)

 

 

GENERAL POSITION DESCRIPTION:

This position is a sales and marketing support position and is responsible for performing duties related to customer service, sales of Lottery products, validation and payment of winning claims, preparation of promotional book inventory, and various administrative tasks. This position may require travel, and the incumbent must possess and maintain a valid driver license.

 

ESSENTIAL DUTIES:

• Each employee is expected to be knowledgeable of the Lottery’s Responsible Gaming program, including the No Underage Play and Play Within Your Means messaging, and will ensure retailers and players are aware of the program and provided information, as necessary.
• Greets players in a courteous and professional manner, in person and by phone.
• Answers questions and provides information on how to play all Lottery games.
• Assists players by responding to questions relating to prize validation and payments.
• Serve as a customer service representative for calls made to the district office.

• Pay/validation operator and assists players in completing claims in prizes greater than $599.00.
• Primary or secondary ticket sales redemption.
• Validates and processes claims and pays prizes.
• Performs daily and weekly cash procedures including reconciliation and documentation, deposits, and adjustments.
• Secondary to complete district weekly settlement package.
• Assists with general banking including making bank deposits.

• Maintains an accurate inventory of all Lottey merchandise items issued to the district office, and accurately records all transactions to appropriately account for these items as prescribed by established policies and procedures. 
• Performs monthly inventory audits on promotional inventory as well as quarterly inventory audits.
• Primary for issues/returns, receives, sorts and stores promotional merchandise which requires moving up to  50 lbs.
• Performs warehouse related duties including shipping, receiving and organizing which may require moving up to 50 lbs.

• Compiles and anayzes data for administrative decisions.
• May occasionally be required to review and process retailer applications, renewals, online site surveys,  Electronic Funds Transfers (EFT), NSFs and maintains retailer files in the district office.
• Performs routine clerical duties including answering and routing telephone calls, establishing and maintaining office filling systems.
• Process and/or ship full/partial book returns.
• Processes fleet paperwork and maintains service records, coordinates maintenance and performs monthly fleet inspections for the district office.
• May occasionally be required to prepare, audit, track, and maintain records of travel expenses related vouchers.
• Creates or