Customer Service Representative

Customer Service Representative (CSR)
📍Northfield, OH
💲 $17/hour | Full-Time
Looking for more than just another customer service job?
At Jackson Comfort Services, our CSRs are the heart of our business. You're the first person our customers talk to when they need help, and you set the tone for every interaction.
If you enjoy helping people, staying organized, and being part of a team that supports one another, we'd love to meet you!
What You'll Do
Answer incoming customer calls, texts, and chats
Schedule HVAC, plumbing, and electrical service appointments
Create and update customer records
Work with dispatch and technicians to keep schedules running smoothly
Provide friendly, professional customer service
Keep accurate notes and documentation in our CRM
What We're Looking For
Excellent customer service and communication skills
Positive attitude and strong work ethic
Ability to multitask in a fast-paced environment
Organized with strong attention to detail
Dependable and reliable
Comfortable learning new technology
Bonus Points
ServiceTitan experience
Call center or dispatch experience
HVAC, plumbing, electrical, or home services experience
No industry experience? That's okay! If you have a great attitude and love helping people, we'll teach you the rest.
What We Offer
$17/hour
Medical, Dental & Vision Insurance
Paid Time Off & Paid Holidays
401(k) with Company Match
Ongoing training and career growth
Full-time, year-round stability
A supportive team that values hard work and great customer service
Why Jackson Comfort?
Our team lives by five simple values:
⭐ Be Likeable
⭐ Be Ethical
⭐ Be Responsible
⭐ Be Knowledgeable
⭐ Be Reliable
If those values sound like you, you'll fit right in.
Ready to join a company where people matter? Apply today—we'd love to meet you!