Senior Intelligent Automation Engineer

Ready to help us transform healthcare? Bring your true colors to blue. 

What We Need

As a Senior IA Engineer, you will strategically drive the development and implementation of automation solutions using Intelligent Automation tools and technologies. In addition to leading a team of engineers, you will collaborate closely with business stakeholders, process owners, and senior management to identify automation opportunities, design complex solutions, and drive the successful delivery of projects. Will leverage your technical and leadership skills to provide oversight and direction to support the IA COE in ensuring IA tools, development efforts, and production deployments follow COE and Organizational IT standards.

Your extensive experience in Automation will be crucial in guiding the team, managing project timelines, and ensuring the scalability and effectiveness of automation solutions. Additionally, you will coordinate with cross-functional technical teams to ensure that the platform (production and multiple non-production environments) and its supporting processes are stable and available 24x7 for Automation and that the end-to-end technical processes drive long-term value to our business stakeholders.

This role is eligible for our Flex persona.

Your Day to Day

• Collaborate with a cross functional team of architects, product owners and analysts to understand requirements and architecture to develop robust software applications
• Monitor the performance and health of our Intelligent Automation systems or Chatbots to ensure the uninterrupted operations.
• Work closely with developers to implement enhancements and updates to existing automation solutions.
• Define chatbot workflows in collaboration with business stakeholders
• Generate regular reports on chatbot performance, issue resolution, and efficiency.
• Ensure that automation solutions adhere to security and compliance standards
• Design and develop software programs and applications to support BCBSMA business needs
• Demonstrated experience leading time-sensitive, complex projects, involving multiple stakeholders and/or external vendors using both waterfall and agile /sprint methodologies.
• Establish the milestones for the various sprints and releases that would be required to deliver solutions to all the prioritized requirements.
• Mentors the team with Agile knowledge to ensure scrum and other relevant methodologies are understood and applied

*This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties.

We’re Looking for:

• Healthcare experience preferred.
• Strong problem-solving skills and troubleshooting skills
• Strong communication and interpersonal skills to collaborate effectively with stakeholders at all levels.
• Knowledge of Intelligent Automation platforms, like RPA, BPM and Chatbot experience are highly desirable.
• Attention to detail and a commitment to delivering high-quality results.

What You Bring:

• Bachelor’s degree in computer science, Technology or related field required. Bachelor's degree preferred.
• 5-7 years of overall software development experience and the ability to assess business needs and translate them to innovative automation solutions aligned with organizational objectives.
• 4+ years of hands-on experience with software programming (Java, .NET, Python or equivalent), database programming (Oracle, Postgres or equivalent) using industry standards IDE tools or platforms (Salesforce, HRIS, etc.)
• 3+ years of Chatbot or BPM or RPA implementation/ release management experience
• 2+ years’ experience designing, developing, and deploying applications using Appian BPM. Background in designing, implementing, and maintaining Chatbot Solutions is desired.

What You’ll Gain:

• Opportunities for professional development, technical growth and career advancement in the exciting field of Intelligent Automation.

It is our mission at Blue Cross Blue Shield of Massachusetts to foster a culture that enables associates to do their best work while living happy and healthy lives. That's why we offer you a variety of ways to support your best physical, emotional, financial, and social well-being. For more information on our benefit offerings, visit https://careers.bluecrossma.org/us/en/benefits

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Minimum Education Requirements: