Beauty Care Client Service & Delivery Manager

Job Location

Job Description

The Beauty Care Client Service Delivery Manger is responsible for overall operational delivery and support for all base business-related channels and solutions.  This person is an expert in their category and the end-to-end work processes within Global Consumer Relations (GCR).  The Client Service Delivery Manager builds client confidence in GCR through executional excellence across all solutions/services.  This includes day-to-day management of the team who is responsible for all aspects of brand initiative delivery.  In this role, you will establish connections that bring awareness to the importance of GCR work, consumer needs, and liaise with the digital manager/team. Your understanding of GCR’s solutions will help you guide your team as they create efficient processes. Focused collaboration with other parts of Global Consumer Relations such as service management, brand and trend, and operations) on projects or innovations is key in this role.  

Job Responsibilities:

• Responsible for overall operational delivery and support for all base business-related channels and solutions.

• Leading and supervising a team of specialists, ensuring they have the necessary resources and support to perform their duties effectively (e.g., Initiative Delivery, Knowledge, Internal Activies, DTC Tickets, etc). This may involve recruiting, training, and providing ongoing coaching and performance feedback.

• Developing and implementing efficient operational processes to improve productivity, quality, and consumer satisfaction. This includes analyzing existing processes, identifying areas for improvement, and implementing changes to streamline operations.

• Monitoring key performance indicators (KPIs) and operational metrics to evaluate the effectiveness and efficiency of operations as it relates to their categories. This includes identifying trends, issues, and bottlenecks and taking corrective actions as needed. 

Job Qualifications

Required:

• A Bachelors in Business, Communications, Technology, Project Management or related field  

• Excellent communication and collaboration skills to work across the business 

• Strong Project Management skills to keep initiatives on track

• The ability to work independently as part of multi-location, multi-functional teams

• Service & Vendor Management Experience – eg ITIL Service Management Foundation certification.

Preferred:

• A Masters in Business, Communications, Technology, Project Management or related field  

• A history of solving hard problems with creative solutions

• Communications Stewardship and Compliance knowledge

• Portfolio / Project Management Experience e.g. PMP certification

• Managing difficult conversations and setting expectations 

We offer:    

• Fortune 50-sized projects and access to world leading IT partners and technologies from day one 

• Mentoring programs, training and corporate support for certifications

• Opportunity to change role every few years to be in the best place for you and best for P&G

• P&G Vibrant Living programs

• Competitive starting salary and benefits program (private health care, P&G stock, saving plans) 

• Regular salary increases and possible promotions - in line with your results and performance. 

Compensation for roles at P&a