Associate Director, Client Relations

PRIMARY PURPOSE

The Associate Client Relations Director is responsible for the effective account management of employer-sponsored (client) accounts across the United States.  Function as the primary contact for clients, responsible to help ensure clients maintain and growth their relationship with Bright Horizons.

This is a remote position available in the United States.

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.

Are you a genuine client relationship manager who has a proven track record of retaining and growing partnerships with a large portfolio of clients? Are you ambitious, eager and looking to feel a true connection to the work you are doing each day? If your answer was yes, then we are looking to hire someone just like you as our Associate Director of Client Relations nationwide!

As the Associate Director of Client Relations you will be responsible for the effective account management of employer-sponsored client accounts across the United States.  Function as the primary contact for clients, responsible to help ensure clients maintain and grow their relationship with Bright Horizons.

What you will be doing:

• Manage a client portfolio of between 70 and 100 accounts, overseeing their Bright Horizons Care Advantage, College Coach, and/or Bright Horizons Special Needs programs.
• Hit performance objectives that include client retention, client growth, and revenue quota targets.
• Execute standard launch and on-going employee communication and marketing plans that result in growth in employee registration and utilization of their purchased Bright Horizons benefits.
• Proactively develop strong partnerships with clients to maximize client satisfaction and to ensure compelling client testimonials and endorsements.
• Effectively communicate program results and utilization trends to clients.  Ensure clients experience the maximum return on their dependent care investment and view Bright Horizons as their strategic partner and trusted advisor for supporting their employee’s key life stages.
• Work closely with all internal operations teams to facilitate service delivery, quality control, and issue resolution, functioning as the liaison between the client and Bright Horizons operations.
• Exemplify and foster the Bright Horizons culture and the HEART Principles both internally and externally.

MAJOR FUNCTIONS/RESPONSIBILITIES

• Manage a client portfolio of between 70 and 100 accounts, overseeing their Bright Horizons Care Advantage, College Coach, and/or Bright Horizons Special Needs programs.  
• Hit performance objectives that include client retention, client growth, and revenue quota targets.
• Renew and negotiate client contracts to optimize company’s financial growth.
• Execute standard launch and on-going employee communication and marketing plans that result in growth in employee registration and utilization of their purchased Bright Horizons benefits.
• Provide timely and thorough responses to client inquiries and requests on a day to day basis.
• Proactively develop strong partnerships with clients to maximize client satisfaction and to ensure compelling client testimonials and endorsements.
• Effectively communicate program results and utilization trends to clients.  Ensure clients experience the maximum return on their dependent care investment and view Bright Horizons as their strategic partner and trusted advisor for supporting their employee’s key life stages.
• Work closely with all internal operations teams to facilitate service delivery, quality control, issue resolution, functioning as the liaison between the client and Bright Horizons operations.
• Strategically grow and expand business with existing clients, with support from Client Services team.
• Exemplify and foster the Bright Horizons culture and the HEART Principles both internally and externally.

Minimum Qualifications:

• Bachelor’s degree
  • Business or marketing degree preferred
• 1-3 years of direct account or client relationship management with strong demonstrated organizational and prioritization skills.

Preferred Qualifications:

• Strong relationship management skills.
• Ability