Practice Assistant II, Cardiac Rehab/ Temporary

Site: The Brigham and Women's Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

TEMPORARY/ FULL TIME 40 HOURS/ CARDIAC REHAB FOXBORO MA

Benefits Eligible!

This position is Temporary with an expected duration of 4 to 6 months with hospital option to extend or shorten based on clinical or other needs.

Under the supervision of the Program Director, provides all clerical functions for Cardiac Rehabilitation in accordance with hospital and departmental policies and standards of care. Must be familiar with all aspects of Cardiac Rehabilitation.

 

Job Summary

GENERAL SUMMARY/ OVERVIEW STATEMENT

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Adhere to clinical standards related to telephone access in order to ensure that patients, referring physicians, and other customers can easily access the practice by telephone.
2. Acts as Epic scheduling super user: responsible for creating schedules and templates, blocking schedules for clinicians as requested.
3. Schedules all appointments accurately, accommodating patients’ requests to the extent possible. This includes all Clinician intakes and all exercise sessions once enrollment commences. This involves a high level of attention to detail as it requires coordination with multiple providers. Correctly processes information for ambulatory appointment scheduling, answer questions, and assist with problem solving. This includes, but is not limited to, triaging emergent/urgent phone calls, inquiries related to the availability of appointments, scheduled appointment dates and times, parking, direction, and general BWH and Patriot Place information. If necessary, transfer calls to an appropriate person or department to assist the patient.
4. Routinely conducts Tours of the Rehab Facility for prospective Cardiac Rehab patients.
5. Schedules Exercise Testing for eligible patients.
6. Ensure patients are given all necessary follow-up information, including, but not limited to testing instructions, CR information books, appropriate contact information and educational materials.
7. Prepares all patient charts for clinical assessment. Obtains all clinical information from outside institutions including MD referral to program.
8. Scans all outside clinical info into Epic.
9. Educates patients on program eligibility and the importance of obtaining insurance referral.
10. Treats all patients with dignity and professionalism.
11. Accurately prepares and distributes various department specific worksheets and reports and all other department communications; maintains all necessary supporting paperwork, i.e. forms, requisitions, etc.
12. Coordinates and processes department patient charges for all CR exercise sessions in accordance with departmental procedures and hospital policies.
13. Understands the use of various tools and applications including, but not limited to Epic, MUSE, Microsoft Outlook, and Microsoft Office programs/software.
14. Performs other secretarial/receptionist tasks within the department as requested and or indicated.

 

Qualifications

QUALIFICATIONS:    

• Equal to four years High School scholastic achievement.  

• Must be proficient in word processing.

• Should have familiarization with medical terminology.

• Proficiency with Epic EMR preferred.

• Excellent communication skills and telephone etiquette required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:    

• Work requires the ability to read, comprehend and transmit detailed instructions in order to plan and perform job duties.

• Must be able to type approximately 55-60 WPM. A comprehensive understanding of computer equipment and operations.

• Must be able to accurately and efficiently type medical terms from hand written notes and from dictation, involving a complex range of medical vocabulary.

• The ability to handle increasing workloads as volume increases.

• Work requires a comprehensive understanding of department policies and procedures in order to assume noncomplex administrative details such as answering routine question from callers.

• Must have the ability to establish own work plan and assure timely completion of routine daily tasks according to policies and standards. Problems lacking precede