Director, North American B2B Secular Shift Program Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, North American B2B Secular Shift Program Operations

Director, North American B2B Secular Shift Program Operations
There are approximately $8T of B2B Payments in the US & Canada still made by check – with the majority in the US. There are approximately $10T of B2B Payments made by ACH with no remittance data associated with them. Combined, these B2B Payments represent roughly 25% of the global B2B secular shift opportunity.
Mastercard’s Commercial & New Payments Flows North America (NAM) Business is responsible for driving Gross Dollar Volume (GDV) growth through secular shift. We are looking for a Director, North American B2B Secular Shift Program Operations to drive key vertical activities and

Key Responsibilities
Program Management
• Drive execution of the North American B2B Secular Shift Vertical Strategy
• Establish and facilitate the cadence of activities that drive both alignment and milestone achievement
• Build and maintain clear and predictive KPI reporting
Growth & Commercial Execution
• Facilitate initiatives that increase card adoption, activation, spend and acceptance at scale
• Collaborate with Sales, Channels, and Partnerships to embed card led strategies into acquisition and portfolio management
• Facilitate alignment with global product teams to build out capabilities that embed in key vertical technology solutions (construction & trades, B2C retail and restaurants, property & casualty insurance) to drive secular shift
• Pilot, measure, and scale initiatives that drive sustained behavioral change
Customer & Market Insight
• Establish and facilitate the processes to gather industry and market data
• Track competitive and fintech trends impacting vertical specific payment choices.
• Facilitate translating insights into differentiated value propositions and prioritized initiatives
Cross Functional Influence & Performance
• Align stakeholders across product, marketing, analytics, risk, operations, and technology
• Define KPIs tied to conversion, usage, spend growth, and profitability
• Communicate progress, results, and recommendations to senior leadership
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All About You
You are a pragmatic change agent who thrives on turning long standing behaviors into meaningful growth. You combine a strong sense of urgency with the discipline to operate effectively inside a complex organization—and you are energized by driving visible, measurable impact.
• Program Execution & Accountability Obsessed: You have experience driving enterprise programs across varied stakeholder groups including Finance, Sales, Product, Services, and Development. You know how to rally team members to a common objective regardless of reporting lines. Youm bring empathy to team member interactions and have a strong understanding of what truly motivates behavioral change
• Driven by momentum and a sense of urgency: You operate with pace. You move ideas into action quickly, prioritize what matters most, and push through obstacles to keep initiatives moving forward.
• Catalyst for transformation: You are motivated by shifting entrenched behaviors, particularly moving legacy payment flows (cash, check, ACH) toward modern, card based solutions. You see both the customer value and the growth opportunity in that shift.
• Commercially sharp: You naturally connect customer needs to business outcomes. You can identify high value use cases, articulate compelling value propositions, and translate strategy into adoption and spend growth.
• Influential leader: You lead through influence, not hierarchy—bringing together product, sales, marketing, and operations partners around a shared goal and clear execution plan.
• Data guided, customer grounded: You balance quantitative insight with qualitative understanding, using both to prioritize, make decisions, and tell a clear story to senior leaders.
• Ownership mindset: You act like an owner—taking accountability for outcomes, learning quickly, and continuously raising the bar for results.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sex