Clinical Nurse

Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way care is delivered to patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling and health coaching services for anyone of any size. Our hybrid model allows for both in-clinic and virtual care to bring support to patients where and when they need it. To learn more about our recent Series A funding, led by Andreessen Horowitz, please check out this article. 
As a fully remote clinical nurseatknownwell, you will play a crucial role in our outpatient primary care and metabolic healthcare practice, providing high-quality, patient-centered care coordination and support. This position focuses on managing inbound patient communications, triaging patient needs, and facilitatingappropriate care for both new and established patients. The clinical nurse is a keypoint of contact for many patients, supporting an effective, organized, and compassionate care environment in collaboration with the interdisciplinary care team and office staff. 
Position:  Remote Schedule:Full Time Monday-Friday with flexible scheduling (mix of patient contact hours plus administrative time).   EMR: Athena   

Responsibilities

• Monitor and triage inbound patient messages via electronic health records (EHR) system, phone calls, and other communication channels. 
• Conduct preliminary screenings of new patient inquiries and self-scheduled appointment bookings to evaluate primary complaints, metabolic concerns, and other relevant health information to determine scheduling needs and ensure the correct appointment type and duration 
• Coordinate new patient intake processes and ensure all pre-visit information, including patient histories and initial lab requests, are documented and accessible for providers. 
• Work with medical assistants, front desk, and other staff to ensure patients receive timely follow-up for lab results, referrals, medication management, and treatment plans. 
• As requested, communicate/educate care plans and follow-up instructions to patients in an accessible and supportive manner, addressing any questions or concerns. 
• Deliver patient-centered education on disease prevention, chronic condition management, medication adherence, and lifestyle modifications relevant to primary and metabolic health. 
• Educate patients on routine screenings, health maintenance, and preventive care appropriate for their age, gender, and health status. 
• Offer condition specific education/guidance for patients as needed to support understanding and engagement in their plan of care 
• Support patients in understanding and engaging in recommended lifestyle, dietary, and physical activity guidelines to improve health outcomes. 
• Ensure timely and precise documentation of patient interactions, assessments, care plans, and follow-up activities in the EHR system. 
• Maintain clear and organized notes, ensuring all communications, interventions, and recommendations are thoroughly recorded and accessible to the care team. 
• Comply with clinical policies, regulations, and standards of care, maintaining confidentiality and HIPAA requirements. 
• Participate in quality assurance activities, audits, and reviews to uphold and enhance clinic standards. 
• Stay informed on best practices in triage nursing, metabolic health, and primary care. Participate in ongoing training, professional development, and team meetings to continually enhance care delivery. 
• Provide feedback to clinical management on operational improvements and contribute to process enhancements that promote a patient-focused, efficient clinic environment. 
 Stay current with licensure and appropriate re-certifications 

Requirements

• Active unrestricted Registered Nurse (RN) license in a compact licensure state or licensure in MA  with willingness to obtain additional state licenses as requested by knownwell 
• Bachelor of Science in Nursing (BSN) preferred  
• At least 5 years of clinical experience overall, including pre-nursing 
• At least 2 years of clinical experience in an ambulatory care setting, family or internal medicine; experience in chronic condition management and weight management preferred.   
• You have excellent communication and interpersonal skills. 
• You’re dedicated to staying current with the latest developments in primary care and obesity medicine. 
• You believe in inclusive, compassionate care.