Solution Delivery Specialist

About HealthRhythms 

At HealthRhythms, our mission is to alleviate unnecessary suffering by bringing mental health into the modern era of medicine. We have combined the multi-dimensional sensing capabilities of mobile phones with the power of embedded and cloud computing platforms and novel AI algorithms to continuously measure mental health status. We are realizing the vision of precision medicine for mental health by anticipating deterioration of mental health and delivering personalized, just-in-time interventions.

We have built and tested this platform with $7M of NIH funding and are commercializing with a dual-track focus on pharma and US payors. Based on the elite quality of the team, the empirical evidence, and the innovation itself, we have closed a highly over-subscribed $11M seed financing with 36+ top Silicon Valley health tech and healthcare investors. Brook Byers (Kleiner) personally co-anchored the round with GSR Ventures ($3B health tech).

If joining an accelerating, 100% remote startup that is trying to significantly improve people’s lives sounds meaningful and exciting to you, please read on and apply. 

As a Solution Delivery Specialist, you will: 

• Concurrently manage multiple implementations to completion, ensuring smooth execution and timely completion utilizing implementation project plan. Manage all aspects of the implementation with the client team. 

• Work closely with internal and client project teams to ensure workflows, technical integrations and solution configuration is completed on time and as scoped in SOW. 
• Lead client workgroups to evaluate current state, determine functional and workflow requirements and developing “future state” workflows and completing integration work to support solution at launch
• Configuration  and setup of the app to customer specifications, in collaboration with the engineering and product team as needed. 
• Proactively communicate project status updates as relates to configuration and product questions, progress, and risks to project manager and client stakeholders
• Participate in and/or coordinate required testing/validation of system functionality, enhancements, and fixes
• Develop client training materials and lead client training 
• Recommend and execute on process and product enhancement opportunities during day-to-day operations
• Manage and serve as point of contact for ongoing solution releases, updates or required changes to workflows or integrations. 

You have the following required experience:

• Previous experience as a project manager, and/or experience in digital solution implementations in the healthcare space. 
• Experience in clinical operations/healthcare strongly preferred.
• Experience leading provider or clinical training strongly preferred
• Experience using Google Suite and Microsoft Suite 
• Experience with pharma studies under FDA regulatory requirements is a plus
• Have basic knowledge of mobile app design and development 
• Experience delivering excellent customer service

You’re a person who:

• Demonstrates strong organization skills and thrives with independent management of multiple study details and reports simultaneously.  
• Effectively handles challenging situations with courtesy, confidence and clarity. 
• Communicates clearly and effectively with a variety of audiences regarding technical issues, customer questions, and troubleshooting strategies.
• Maintains a positive and confident attitude while taking ownership of projects and uses effective time management for project requirements and deadlines.

What we value? 

• Mental health as foundational to overall health.
• Protecting patient privacy at all costs. We actively develop privacy protective algorithms to ensure that only clinically relevant information is recorded. 
• Creating person-specific interventions driven by Machine Learning that dynamically adapt and scale, yet remain personal
• Deploying empirically-validated approaches to measuring and improving mental health 
• Empathically supporting people in becoming more active, socially engaged, and above all more mentally healthy

We value passion in people to transform how mental health is considered in society

We're looking forward to hearing from you!

We believe that diversity makes us better: we welcome people from all backgrounds.

HealthRhythms is a Social Impact Organization

The unmet need: In contrast to all other areas