Customer Quality Manager

What you will do:

Under general direction and within division policies and procedures, designs, develops and implements tests and statistical control procedures to achieve quality specifications for all manufacturing processes. 

How you will do it:

• Internally support communication of Customer Specific Requirements as part of the PPAP and Change Management Process and verification that customer specific requirements are fulfilled (i.e. PPAP documentation, Testing, PTR, etc.).

• Lead problem solving initiatives for quality and warranty reduction.

• Work with Operations and cross functional teams in generation of communication packages required for customer report outs.

• Facilitate standardization of internal expectations and responsibilities for customer reporting.

• Provide internal visibility and facilitate resolution of customer quality and warranty concerns.

• Provide leadership and coordination of cross functional requirements and provide internal direction to ensure timely completion of assignments to resolve issue.

• Coordination of unique customer test and quality requests requirements test samples, Run @ Rate, PV trials and PTR in support of product/process change approval and new product/program launch.

• Provide oversight on scheduling and support customer on-site visit /audit of manufacturing process (Run @ Rate, STAR Audits, QSB Audits, etc.) Note: Plant QA Staff responsible for facilitation, documentation and open issue resolution.

• Support review and presentation of PPAP package/ follow up on open issues to customer.

• Manage the plant Quality Systems.

• Travel expectation up to 10% of time. (Mostly local travel).

What we look for:

Required

• Bachelors Degree required; Engineering or foreign equivalent highly preferred.

• Minimum 5 years of experience in technical customer support role within quality, interacting with different level of management of clients, specifically Automotive OEMs.

• Demonstrated knowledge of core quality tools including: Process control plans, process flow diagrams, FMEA, MSA, SPC.

• Knowledgeable in program launch processes and APQP requirements.

• Knowledge of automotive problem solving tools (8D, 5 Why, Ishikawa analysis) required.

• Certified IATF 16949 Auditor

Preferred

• VDA knowledge

What we do here

Our Toledo, Ohio fully integrated plant manufactures batteries used in automotive and marine applications. This is our largest plant at Clarios. We opened our facility in 1981 and now employ more than 700 people and operate six days per week. We are actively involved in our local community and give back through the United Way, Habitat for Humanity, Cherry Street Mission, and Ronald McDonald House.  

#LI-CH1

What you get:

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, perks, and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide market share leadership
• HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility
• Clarios has been recogizned as one of 2024's Most Ethical Companies by Ethisphere. This prestigious recognition marks the second consecutive year Clarios has received this distinction. 

Who we are:
Clarios is the creator behind the world’s most recognizable car b