Strategic Customer Engagement Manager – AI (Sr and Principal levels)

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun!

This team has a direct impact on the product organization to drive ongoing commercial success by ensuring strategic customers derive long-term value from their Workday investment with a specific focus on all areas related to AI.

About the Role

We are seeking a Senior Strategic Customer Engagement Manager (SCE) – AI professional to build and maintain high-impact relationships with our customers, ensuring they achieve measurable success with Workday AI solutions.

This position is deeply embedded in our most strategic customer accounts at critical moments in their lifecycle, including go-live, adoption, and renewal phases. As an impactful advocate for AI customers, you will use deep expertise in Workday AI, the Agentic Platform, and Illuminate framework to guide customers through deployment, optimization, and transformation.

The SCE serves as a trusted advisor, providing customer insights to product teams, advocating for customer needs, and driving strategic engagement programs. You will play a pivotal role in ensuring customers derive maximum impact from AI investments—leading to high adoption, satisfaction, and long-term partnership growth.

If you enjoy cross-functional collaboration, thrive in a fast-paced AI focused environment, and are passionate about customer advocacy, AI strategy, and driving business impact, this role is for you!

What You Will Do

Customer Engagement & Strategic Adoption

• Lead engagement efforts with customers during go-live, deployment, and renewals.

• Orchestrate teamwork across Product, Services, and Customer Success for seamless AI adoption and value realization.

• Ensure AI product teams swiftly address customer challenges.

Customer Insights & Advocacy

• Provide customer health insights, trends, and feedback to the AI Product team to advise roadmap decisions.

• Partner closely with Product Marketing and Customer Advocacy to source strategic customer references and success stories.

• Build and cultivate long-term relationships with executive partners (SVP, Director+, C-Suite) to drive alignment and retention.

AI Product & Market Expertise

• Serve as a Workday AI solutions expert, guiding customers on best practices and aligning AI strategy with business outcomes.

• Maintain market expertise on AI, including LLMs, Copilots, AI deployment methodologies, and competitive landscape insights.

• Work closely with customers to incubate and refine new AI product concepts in collaboration with Workday’s AI teams.