Senior Client Services Manager - Power Sector

Are you ready to take the next step in your career? Are you an individual who takes pride in delivering exceptional work? Brown and Caldwell is looking for a strategic Business Development/Client Service Manager with an established track record of marketing, winning, and executing projects and programs in the Power sector. This position will require regular client visits in the Atlanta/Georgia area, as well as support our energy sector nationwide.  This role will require 10-20% travel.  

When you join Brown and Caldwell you will enjoy a unique and welcoming culture, and we are proud that many of our employees have been with us a decade or more. You will find that we offer a non-hierarchical, collaborative, and supportive environment, allowing you to do your best work. You will be trusted to do the right thing by our project managers and external clients and given the flexibility to manage your own schedule to achieve this. The work we do is interesting, challenging and wide-ranging in nature, and so is our client base. 

The Client Services Manager role is a mid-level client leader who demonstrates consistent success in growing client relationships, advancing strategic positioning, and delivering measurable business outcomes. A Client Services Manager has progressed beyond relationship maintenance and is actively shaping client strategy, leading coordinated account growth, and driving profitable portfolio performance.  

This role requires demonstrated capability in relationship expansion, pursuit leadership, and cross-functional team alignment. The Client Services Manager develops and executes client growth strategies while continuing to contribute to project delivery excellence.  

A Client Services manager typically:  

• Spends approximately 20% of time in direct client engagement (billable or non-billable)   

 

Responsibilities  

• Own and execute a multi-year client growth strategy aligned with BC and client business objectives.  

• Develop and advance the client business case, including revenue targets, service expansion, and positioning milestones.  

• Secure and deliver profitable work while managing risk exposure.  

• Lead the performance of the full client portfolio (projects and pursuits) to achieve revenue, margin, and backlog targets.  

• Maintain utilization aligned with portfolio expectations.  

• Provide regular performance calibration with Business Unit and Area/Market leadership.  

• Build and lead an engaged, high-performing Client Service Team (CST) with clear accountability.  

• Coordinate resources across business lines and engage SMEs to expand service breadth.  

• Mentor developing team members and model effective client leadership.  

• Expand relationships across client functional areas and leadership levels.  

• Translate client insights and market intelligence into actionable growth strategies.  

• Execute structured client engagement plans (minimum 20% client-facing time).  

• Serve as Sales Leader on key pursuits; evaluate opportunities and develop win strategies.  

• Maintain accurate client data and apply governance between CSM and PM roles to ensure unified client messaging and delivery alignment.  

• Flexibility to adapt and execute various additional assignments based on evolving needs.  

 

Mentorship   

• May provide mentorship, guidance, support, and knowledge-sharing to help less experienced team members develop their skills and grow within their roles.  

 

Skills and Competencies