Manager, Digital Programs – Customer Success

Company Description

Who We Are:

Interested in joining our team? Momentus Technologies provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events.  In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events.  Our client list includes ExCel London, Manchester United, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.

Working @ Momentus:

We are driven by our core values of Passion, Speed, Focus, Innovation, & Humility and are seeking individuals who find inspiration in these principles. Surround yourself with highly motivated co-workers that push you to be your best each day. 

Momentus offers the career opportunities and fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers.

Job Description

As a Manager, Digital Programs – Customer Success, you will be responsible for planning and executing a variety of digital program initiatives, as well as managing our Community platform. You will work closely with cross-functional teams to drive the development and delivery of engaging content, training webinars, and community-driven events to support our customer base. You will partner with Customer Success leadership to align messaging with the broader team in a way that focuses on efficient and effective value delivery for customers. You will monitor and track the success of Digital Program initiatives and identify areas of opportunity to help drive program maturation over time. 

Key Responsibilities:

• Digital Program Planning & Execution: Collaborate with stakeholders to define digital program objectives, scope, and strategy. Plan, coordinate, and execute digital initiatives that align with organizational goals and customer needs. 
• Community Platform Management: Oversee the day-to-day operations of our Community platform, ensuring a seamless user experience. Manage content updates, monitor and moderate engagement, and ensure community guidelines are adhered to.
• Content & Event Planning: Partner with Scale CS team to plan and execute 1-to-many initiatives such as new blog posts, weekly customer content, training webinars, and more. Work with internal teams to develop relevant content that educates, engages, and supports our customers. 
• Peer to Peer Engagement: Drive peer to peer customer engagement with a many-to-many approach that leverages various channels and techniques, such as community interactions and discussion boards, roundtable sessions, online user groups, etc. Ensure active participation and valuable insights for both customers and the company. Help shape and maintain the tone and direction of community conversations.
• Cross-functional Collaboration: Work closely with education, services, marketing, product, and customer success teams to ensure digital programs are aligned with broader business initiatives and goals.

Qualifications

• Bachelor's degree or equivalent experience required
• 3+ years of experience in digital program management, community management, or customer engagement roles, ideally within a SaaS or technology-focused environment
• People management experience or strong demonstrable leadership skills
• Proven track record of planning and executing digital initiatives that drive customer engagement and value
• Experience managing online community platforms (e.g., Khoros, Salesforce, Discourse, or similar tools)
• Strong project management skills with the ability to manage multiple priorities and stakeholders simultaneously
• Excellent written and verbal communication skills, with an ability to craft customer-facing content and moderate online conversations with professionalism and empathy
• Strong analytical mindset with experience using metrics to evaluate program performance and identify areas for improvement
• Collaborative and proactive approach—comfortable working cross-functionally with teams such as customer success, product, marketing, and services
• Knowledge of customer success principles and digital engagement strategies is a plus
• Experience hosting or coordinating webinars, user groups, or other customer events is a plus

Additional Information

🏥 Insurance: Gain peace of mind with comprehensive medical, dental,