FPS/SAIG Customer Service Representative II

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Suitability:

Public Trust/Other Required:

MBI (T2)

Job Family:

SCA

Job Qualifications:

Skills:

Communication, Customer Service, Microsoft Word

Certifications:

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

Customer Service Representative II

Seize your opportunity to make a personal impact as a Customer Service Representative II assisting customers with installing and using transmission software. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Customer Service Representative II, you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Representative II joining our team to integrate software that allows school staff and students to send and receive important files.

The FPS Help Desk assists schools in seamlessly processing their student financial aid data through the Department of Education databases. We also support the transmission software that carries processed information to and from the schools and the processing systems.

In this role, a typical day will include:

• Providing knowledgeable responses via phone and email to Financial Aid Administrators and technical staff members in a timely, courteous, and professional manner

• Acquiring and maintaining an understanding of various Department of Education software applications, processes, procedures, and Web sites

• Assisting callers with software installation, configuration, usage, and un-installation

• Engaging in active listening to diagnose problems and use various reference sources to rapidly lead callers to problem resolution. Must also correctly determine when issue needs to be referred to tier two staff for resolution

• Adhering to Privacy Act as it relates to confidentiality of information releases

• Accurately and efficiently maintaining all required call logs and phone documentation

• Regular and Predictable Attendance is Required

• Some physical effort in the handling of light materials, boxes, or equipment

QUALIFICATIONS

To qualify for this role, YOU MUST have:

• High School diploma or GED required

• US Citizenship

• An ability to obtain and maintain a Public Trust

• 1 year of customer service experience

• Demonstrated verbal and written communication skills and interpersonal skills

• Ability to organize simultaneous tasks for individual assignments and maintain flexibility in work scheduling and assignments

• Favorable status with Federal Student Loans

​Even BETTER if you have:

• Bachelor's degree preferred

• Experience supporting PCs running the Windows operating system

• Experience supporting Web-based applications strongly

Work environment:

• Remote

• Short term position

GDIT IS YOUR PLACE:

● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from

The likely hourly rate for this position is between $14.71 - $19.91. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: