Director Of Business Operations

KEY RESPONSIBILITIES

Strategic & Operational Leadership

• Partner with the CBO to translate strategic priorities into clear operational plans, deliverables, and timelines.
• Manage the execution of business initiatives across ticketing, partnerships, integrated marketing, fan engagement, production, events, and community impact.
• Serve as a central point of contact to align cross-functional teams and ensure accountability on key projects.
• Act as liaison between the business to the technical side and Mercedes-Benz Stadium
• Develop and manage business operations KPIs, dashboards, and performance reporting for leadership review.
• Operate at a tactical, strategic, and operational level, handling the oversight of projects that do not neatly fit within the organizational chart or that fall across departments or leadership areas of responsibility.
• Lead cross-functional planning for major moments, including but not limited to season launches, fan festivals, partner activations, and international friendlies.
• Develop project plans, timelines, and post-event reviews to ensure learnings are captured and applied.
• Coordinate meetings, agenda, and follow-up actions to ensure alignment and accountability. 

Business Planning & Revenue Operations

• Support annual and quarterly business planning processes, including budget tracking and operational forecasting.
• Monitor and optimize business processes to improve efficiency and impact on revenue growth.
• Work closely with revenue-generating departments to ensure sales, integrated marketing, and activation plans are integrated and on schedule.

MLS & Stakeholder Liaison

• Serve as a liaison with MLS League Office for operational matters, ensuring compliance with league standards, reporting requirements, and deadlines.
• Coordinate with stadium operations, broadcast, and event production to ensure seamless execution of matchdays and special events from a business perspective.

People Leadership & Culture

• Manage and develop direct reports, fostering a high-performance, collaborative work environment.
• Champion a culture of accountability, problem-solving, and operational excellence across the business team.
• Provide leadership and mentorship to members of the business staff, fostering a culture of collaboration, accountability, and continuous improvement.
• Support talent acquisition efforts by participating in the recruitment and onboarding of new team members, as needed.
• Encourage professional development and growth opportunities for staff members to enhance their skills and capabilities.

QUALIFICATIONS

• Required
  • Bachelor’s in Business, Sports Management, or related field (MBA a plus).
  • 7+ years in business operations, preferably in sports or live entertainment
  • Proven success leading complex, cross-functional projects.
  • Strong financial acumen in budgeting, forecasting, and reporting.
  • Flexibility to work evenings, weekends, and holidays during MLS season.
• Preferred:
  • Experience in MLS or pro sports experience
  • Familiarity with CRM, ticketing, and analytics tools
  • Background in managing large-scale events or multi-stakeholder projects.

Core Competencies

• Strategic Thinking: Sees the big picture while managing tactical execution.
• Operational Excellence: Organized, process-driven, focused on continuous improvement.
• Collaboration & Influence: Builds strong relationships across diverse teams.
• Adaptability: Performs well in fast-paced, shifting environments.
• Results Orientation: Delivers measurable business outcomes.