Senior Lead Certified Medical Assistant #Full Time

Top Healthcare Provider Network

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Job Summary:

The Certified Medical Assistant Senior Lead is an experienced professional with experience in the full array of CMA care, with a proven record of strong collaboration, leadership, and organizational skills. In this role, the incumbent will lead a collaborative team of CMA professionals by providing training, coaching, and performance feedback. This person will also help facilitate smooth clinical operations by managing staffing schedules, overseeing inventory management, and creating and implementing changes to staff workflows. This role will work closely with providers across multiple specialties and other clinical and administrative staff to deliver an exceptional patient experience that contributes to positive health outcomes for patients and a work culture. Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Job Responsibilities:

• Greet and interact with patients, visitors, vendors, and all faculty and staff.
• Prepare patients for their visit including:
  • Pre-visit organization of information required for an efficient in-office experience, performing patient escort and rooming functions (taking vital signs, medication reconciliation, accurate documentation of chief complaint, updating history as requested, updating EMR (Epic) as required).
  • Assisting patients as needed with walking, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc. Serving as a chaperone in the exam room as requested.
  • Assisting physicians or other clinical staff with examinations, procedures, and department-specific therapies as requested.
  • Performing phlebotomy duties and point-of-care tests such as urinalysis and pregnancy tests.
  • Preparing and labeling collected specimens and ensuring timely delivery of specimens to appropriate designation.
  • Ensuring that proper labs are drawn and documented via Epic. Assisting in troubleshooting missing labs from Epic as instructed by supervisor.
  • Entering orders in Epic as required.
  • Notifying physicians and nurses of emergencies and performing first aid.
• Processing, sterilizing, and organizing instruments daily.
• Perform additional specialty-specific duties as assigned and based on clinical operational needs.
• Other duties as assigned.

People Duties

• Daily oversight of CMA staff. Assist with recruiting and human resource management activities.
• Perform and coordinate new CMA training and orientation. Complete department orientation and competency checklists. Outline and submit uniform offers for clinical team to manager as applicable.
• Offer continuing guidance and assistance to CMAs on work activities, procedures, competency development, and performance-related issues as appropriate. Ensure that leadership is kept aware of performance of each employee on an ongoing basis. Address any performance-related issues promptly.
• Assist in conducting and evaluating CMA staff performance and competencies, approaching the performance review process constructively and conducting it in accordance with Serv. Corp. Human Resources and departmental guidelines and procedures.
• Coordinate daily CMA staffing schedules, time off requests, same day absences, etc. Manage and ensure adequate coverage and address any related issues as directed.
• Promote CMA staff professionalism and performance with coaching, training, and feedback. Mentor CMAs in individual and team accountability, modeling behavior and demonstrating best practices/techniques.
• Lead team huddles.

Administrative AND/OR Role-Specific Duties

Please note: In some practices and based on operational need, the CMA may be required to perform the full scope of front desk duties in conjunction with or in lieu of CMA duties (e.g., check-in, pre-registration, appointment scheduling, and related follow-up).

• Ensure inventory and adequate supply of lab supplies, coordinate stat pick-ups as needed, troubleshoot and problem-solve lab-related issues with providers, patients, and outreach lab as needed.
• Ensure inventory and adequate supply of each department's specialty medical supplies; assign specialty department inventory responsibilities to clinical team members and work with