Senior Manager, Trust and Safety Operations

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity  

Trust and Safety is an area of critical importance for Adobe as we continue to expand into creative, professional and enterprise markets worldwide. We are seeking a hardworking, collaborative, and experienced Senior Manager, Trust & Safety Operations to drive child safety, content moderation and data disclosure operations. This crucial role ensures our platforms are safe and users are empowered to be creative and productive across all our apps, while protecting our brand and meeting legal policies and requirements.  

In this role, you'll be leading a global operations team tasked with protecting our users by moderating, removing, and preventing illegal, offensive, and inappropriate content using a combination of automated, manual, and vendor solutions. This team is also responsible for resolving and mitigating CSAM issues, spam, abuse, Terms of Service violations, and a variety of other issues reported internally or from our users.  

You will drive operational performance and scale, while ensuring policy and legal compliance against committed SLAs. You’ll work closely with internal teams to deliver and manage online safety services and solutions, and use data and insights to identify trends, issues and ways to improve effectiveness and efficiencies. You will also manage operations vendors, contracts, and budgets, including regular forecasting and accounting. You will lead online safety and moderation strategies and solutions, working closely with our legal, policy, engineering, and product teams.  

The ideal candidate is a seasoned subject matter expert who can wear multiple hats, be both operational and strategic, and work closely and collaboratively with partners and clients to ensure our users and communities remain safe. Previous experience with online safety, privacy, fraud/abuse prevention, policy enforcement, and operational management within a large technical company is a must.  

This full-time position will be based in San Francisco or San Jose, CA.  

What you'll Do  

• Operationalize policies, guidelines and best-practices to keep our products, communities and users safe, while creating and delivering strategies and services that scale to meet business and industry needs.  

• Develop and maintain a productive, effective, high morale ops team through coaching, support, and feedback to ensure optimal productivity and quality.  

• Lead our emergency on-call team handling time-sensitive imminent harm issues. 

• Manage vendor and partner relationships and services, create and manage contracts, and be responsible for forecasting, budgeting, and accounting on behalf of internal client teams.  

• Define and develop strategies for increasing and scaling online safety capabilities and driving efficiencies to meet internal and external needs and requirements.  

• Collaborate closely with legal, engineering, product and client teams.  

• Analyze data, trends, and issues to find opportunities to improve processes, workflows, tools and systems while improv