Quality Assurance Manager

Application Deadline: 28 July 2025

Department: Quality

Employment Type: Permanent - Full Time

Location: Alternative Heat Head Office

Reporting To: Quality Assurance Manager

Description

The opportunity has arisen to join an industry leader in UK’s Building Services sector. Alternative Heat design, develop and deliver a wide range of offsite-prefabricated, innovative, and sustainable building service solutions throughout the UK and Europe.

We specialise in the design, supply, and installation of a wide range of prefabricated energy solutions, typically built in NI and shipped throughout the UK and Europe. We also offer turnkey design, build, and operate solutions for commercial energy centres and large-scale district heating solutions and have experience with successfully procuring and delivering many similar packages to a wide range of public bodies throughout UK and Europe.

Overview
We are seeking a highly skilled and detail oriented Quality Assurance Manager to join our team. This role is a client-facing role and the successful candidate will be responsible for ensuring the delivery of high-quality products and services, consistently meeting or exceeding client expectations. As a key player in our organisation, the Quality Assurance Manager will lead efforts to establish, maintain, and continuously improve quality standards.

Job Title | Quality Assurance ManagerLocation | Headquarters – Banbridge, Co DownHours | 38 hrs per week. 8.00am to 5.00pm Mon to Thurs & 8.00am to 3.00pm FridaySalary | Competitive depending on experienceResponsible to | Quality Systems Manager

Key Responsibilities

Client Relationship Management

• Be the main and regular point of contact for quality, for the client
• Attend all relevant Client-related meetings
• Ensure all relevant activities are executed effectively, efficiently and according to the Client/project’s quality requirements
• Manage the Client’s dashboard portal (and adhere to requested requests and timelines)
• Manage all client issues, in a timely manner (in line with Client and company processes)
• Addressing client concerns and ensuring a positive client experience
• Schedule all relevant inspections and audits
• Manage the execution of the Quality Plan (and Inspection Test Plan)
• Provide regular updates on quality performance
• Be responsible for the project documentation

Quality Assurance Processes

• Work cross-functionally to update and optimise processes and documentation based on client feedback and quality outcomes
• Design, implement, and manage robust quality assurance processes to ensure product/service conformity and customer satisfaction
• Conduct regular reviews of processes to identify areas for improvement and optimisation
• Participate in any internal (or external) audits, as required

Root Cause Analysis and Problem Resolution

• Lead investigations into issues, conduct root cause analysis and improvement corrective actions
• Collaborate with cross-functional teams to address systemic issues and prevent recurrence

Quality Metrics and Reporting

• Track, analyse, and report on quality metrics
• Manage the Client’s dashboard portal (and adhere to requested requests and timelines)
• Generate regular reports on quality metrics, trends and areas for improvement

Compliance and Standards

• Ensure compliance with the Alternative Heat – Integrated Management System (AH-IMS), internal quality standards, regulatory requirements and client-specific requirements
• Stay informed about industry regulations and standards, ensuring that processes comply with relevant requirements

Training and Development

• Develop and deliver training programmes to ensure that employees are equipped with the knowledge and skills necessary to maintain quality standards
• Foster a culture of quality awareness and continual improvement
• Promote AH’s quality culture/programme
• Conduct relevant training and development, as required
• Participate in all relevant training, as required

Skills, Knowledge and Expertise

The Person

• Ability to understand and prioritise client needs and expectations.
• Excellent written and verbal communication skills for providing feedback and collaborating with teams and clients.
• Ability to manage multiple projects, set goals, and prioritise tasks in