Senior Technical Service Trainer (Irving, TX)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Our location in Irving, TX currently has an opportunity for a Senior Technical Service Trainer.  The Senior Technical Service Trainer is responsible for Provides specialized technical training expertise, training methodologies and resources to ensure technical training mastery of US Field Service/Support trainers.

• Work with training teams to determine strategic training plans and monitor tactics that will support commitments to Service Education.
• Lead on-site instrument repair/upkeep process for CSO training instruments.
• Uses project management skills to continually assess and optimize technical training outcomes in close consultation with ISD and management.
• Mentors less experienced trainers on classroom delivery, classroom
• Responsible for implementing and maintaining the effectiveness of the quality system.
• Responsible for implementing and maintaining the effectiveness of the quality system.
• Conducts periodic reviews of training metric data to assess the overall effectiveness of Service Education training programs.
• Performs annual technical trainer mastery audits and provides management with results and recommendations.
• Works closely with upper management in offering recommendations for trainer development and/or remediation activities and provides coaching to trainers based upon agreed plans.
• Coordinates cross training schedule for all Field Service Engineers, and Technical Service trainers.
• Works with other functional areas to coordinate reviews of instrumentation rationalization, parts usage, and training rooms.
• Escalates problems to appropriate resource levels for an agreed solution.
• Act as a liaison between CSO and other internal organizations to funnel field concerns back to the program engineering groups.
• Interfaces with external Abbott departments to obtain instruments and technical resources in support of technical employee training.
• Provides back up for managers on non-supervisory tasks relevant to classroom training.
• Provides SME input to support new-course development and course maintenance.
• Delivers training in the event of a training scheduling need.

Sphere of influence:

• Influence US Field Service/Support Trainers; Field Service Representatives, and peers, ensuring quality repairs on training systems and continual improvements in classroom instruction.

Product Scope:

• Joint accountability for effectiveness of service/support instrument training as well as
• providing input