Ryder's Customer Engagement Manager

Job Seekers can review the Job Applicant Privacy Policy by clicking here.

Job Description:

• Location: Hartford, CT
• Schedule: Monday to Friday, Business Hours
• Employment Type: Full time, Full Benefits
• Pay Rate/Salary: $62,000 to $65,000 + commission

Why Ryder

Ryder is one of North America's most trusted names in fleet management and supply chain solutions -- and the Customer Engagement Manager role puts you at the center of it all. This is a relationship-first sales position where your success is built on understanding your customers' businesses deeply, solving real problems, and growing accounts over time. If you're a consultative seller who thrives on autonomy, values long-term relationships over one-time transactions, and wants the backing of a Fortune 500 brand, this role was built for you.

What You'll Do

As a CEM, you'll own a portfolio of accounts and serve as the primary point of contact for everything Ryder. Your work spans sales, relationship management, and cross-functional coordination -- no two days look the same.

Account Growth and Sales

• Own and grow a book of business with clear targets for revenue and profitability
• Develop and execute a sales penetration plan to expand Ryder's share of wallet within existing accounts
• Identify and present upsell opportunities across Ryder's full service portfolio -- including Full-Service Lease, Programmed Maintenance, Lease Financing, and Fleet Management Services
• Build relationships with all buying influencers within your accounts, not just the primary contact
• Segment your account base by growth potential, retention priority, and risk -- and work each bucket strategically

Customer Success and Retention

• Serve as the go-to resource for your customers, ensuring contracted services are delivered and expectations are met
• Conduct regular account reviews and monitor customer satisfaction results
• Proactively identify and resolve issues before they escalate
• Educate customers on new services, policy changes, and best practices to help them get the most out of their Ryder relationship
• Facilitate smooth handoffs as accounts grow into more complex Ryder service tiers

Market and Competitive Intelligence

• Develop a strong working knowledge of your customers' industries, operations, and goals
• Stay current on competitive alternatives in the market and use that knowledge to protect and grow your accounts
• Maintain accurate, up-to-date records in Ryder's CRM

What We're Looking For

• Bachelor's degree in business, marketing, transportation, or equivalent experience
• At least 2 years of customer-facing sales experience
• At least 2 years of customer service or account management experience
• Proven negotiation and consultative selling skills
• Comfortable with contractual leasing concepts and pricing discussions
• Strong relationship builder who can engage stakeholders at multiple levels
• Self-directed with the ability to manage a portfolio independently

What You'll Gain

• A defined book of business with real ownership and room to grow it
• Exposure to Ryder's full suite of services -- giving you broad industry knowledge and strong career mobility
• The resources of a Fortune 500 company behind every customer conversation
• A career path that can lead to larger, more complex accounts and senior sales roles
• Competitive compensation with performance-based upside

Ryder is an Equal Opportunity Employer.

Let me know if you'd like pay, schedule, or location details added, or any section adjusted.

Qualifications

• Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required

• 2 years or more experience providing service to customers., Required

• 2 years or more experience selling to customers., Required

Travel

Yes, Greater than 60%

Job Category

Outside Sales

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on