Field Service Administrative Asst. NBC

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Field Service Administrative Asst. NBC

Job Profile Title

Administrative Assistant A

Job Description Summary

Under limited supervision, this position provides administrative and other programmatic support to the Clinicians in our Field Service Department. The responsibilities will include interacting with clients both internally and externally, clerical, billing and scheduling for Field Service clinicians as well as organizing hospital visits.
Position located in Kennett Square, PA., no public transportation is available.

Job Description

Job Responsibilities

• Provide administrative support to thirteen Field Service clinicians. Answer incoming calls and routine calls to on call clinicians, schedule appointments for multiple species and maintain calendars in the EMR. 
• Ability to work in Microsoft Suite and Outlook calendars.
• Answer incoming calls, schedule appointments for a variety of species.  Handle client needs/concerns with patience and care.
• Enter charges in Field Service EMR, HVMS.  Manage client concerns related to patient care and billing questions.
• Prepare schedules for both Veterinary and Harcum students on Field Service rotation.
• Assist Field Service Supervisor with any other projects as assigned.
• Collate and distribute mail, File and maintain medical records, Create a order in RIS for clinicians when imaging is required for any Field Service patient.
• Perform additional duties as required.

Qualifications

• High School Grad/GE Degree and 1 to 2 years of experience or equivalent combination of education and experience is required. Work experience in a fast paced office environment or previous veterinary office work experience preferred.
• Good verbal and written communication skills required
  Organization and time management required
  Attention to detail required
  Computer proficiency required