Bilingual Inbound Sales Representative - Glass Industry

This is a remote position.

Role Name: Bilingual Inbound Sales Representative - Glass Industry

Schedule:

• Full-time, Monday to Friday, 8:30 AM to 5:30 PM Eastern Time
  

Client Timezone: Eastern Time

Client Overview

Join a dynamic, growing glass and glazing contractor specializing in custom interior glass solutions. This established company excels in both residential and commercial projects, crafting bespoke shower enclosures, mirrors, and office partitions. With a commitment to quality and customer satisfaction, they’re seeking a talented individual to enhance their customer experience and drive sales growth.

Job Description

As a Bilingual Customer Service and Sales Representative, you’ll be the linchpin of customer interactions, managing inquiries and coordinating projects in both English and Spanish. This role offers a unique blend of customer service and sales, allowing you to leverage your communication skills across diverse client needs. You’ll be instrumental in scheduling appointments, following up on leads, and supporting the sales process for both residential and commercial glass installations. Utilizing modern tools like RingCentral and QuickBooks, you’ll streamline operations and contribute directly to the company’s expansion. This remote position offers the flexibility of working from home while being an integral part of a thriving business in the specialized glass industry.

Responsibilities

• Handle inbound customer inquiries professionally in English and Spanish
  
• Schedule and coordinate appointments for installations and estimates
  
• Conduct proactive follow-ups to nurture sales leads
  
• Assist in the sales process, including providing basic quotes for simple orders
  
• Manage and update the company’s Google Calendar for efficient scheduling
  
• Process estimates and invoices using QuickBooks
  
• Collaborate with the installation team to ensure smooth project execution
  
• Contribute to the implementation and management of a new CRM system
  
• Maintain high levels of customer satisfaction through excellent communication
  

Requirements

• Fluency in English and Spanish (written and verbal)
  
• Strong customer service orientation with excellent communication skills
  
• Basic sales acumen and ability to identify upselling opportunities
  
• Proficiency in Google products, especially Google Calendar
  
• Familiarity with or willingness to learn QuickBooks and CRM systems
  
• Excellent organizational and time-management skills
  
• Ability to work independently in a remote environment
  
• Reliable high-speed internet connection
  
• Adaptability to learn new software and systems quickly
  
• High school diploma or equivalent; additional education in business or customer service a plus
  

Benefits