Senior Associate - ServiceNow Developer

Location Designation: Hybrid - 3 days per quarter 

New York Life is seeking a highly skilled ServiceNow Lead Developer to drive the design, development, and delivery of enterprise ServiceNow solutions. This role combines hands-on technical expertise, leadership, and cloud/automation skills to ensure scalable, secure, and innovative solutions across ITSM, ITOM, SAM, and Vulnerability Response, while integrating modern technologies such as AWS, Terraform, and Generative AI.

What You’ll Do:

• Solution Design & Development
• Lead the design, configuration, and customization of ServiceNow applications across ITSM, ITOM, VR, and SAM.
• Develop workflows, business rules, UI policies, client scripts, and system integrations.
• Ensure solutions are scalable, secure, and compliant with enterprise architecture standards.
• Platform & Module Expertise
• Drive implementation and enhancements of ITSM modules (Incident, Problem, Change, Knowledge, Request).
• Build ITOM capabilities including Discovery, Service Mapping, Event Management, and CMDB health improvements.
• Implement Vulnerability Response integrations with security tools to streamline prioritization and remediation.
• Lead SAM initiatives including license reconciliation, compliance tracking, and asset optimization.
• Integration, Cloud & Automation
• Design and deploy integration with third-party systems (e.g., CMDB, monitoring tools, security scanners, HR platforms).
• Leverage AWS and Infrastructure as Code (IaC) with Terraform to support scalable ServiceNow integrations and deployments.
• Automate processes to improve efficiency and reduce manual interventions.
• Quality Assurance & Support
• Enforce code quality through peer reviews, testing, and adherence to best practices.
• Troubleshoot and resolve complex technical issues, providing Level 3 support as needed.
• Maintain documentation for developed solutions and system configurations.
• Leadership & Collaboration
• Act as a technical lead and mentor for ServiceNow developers.
• Partner with stakeholders, business analysts, and architects to translate business requirements into effective technical solutions.
• Promote and enforce ServiceNow best practices, standards, and governance.

What You’ll Bring:

• Experience & Expertise
• 7+ years of ServiceNow development experience with at least 3+ years in a lead/architect role.
• Strong expertise in ITSM, ITOM, SAM, and Vulnerability Response modules.
• Proven track record of delivering enterprise-scale ServiceNow solutions.
• Technical Skills
• Proficiency in JavaScript, Glide API, AngularJS, HTML, CSS, and REST/SOAP integrations.
• Strong knowledge of ServiceNow Flow Designer, Integration Hub, and MID Servers.
• Experience with CMDB design, health, and governance.
• Familiarity with ITIL processes and enterprise architecture frameworks.
• Hands-on experience with ServiceNow Generative AI capabilities (Now Assist, GenAI-powered Virtual Agent, AI-driven recommendations, workflow automation).
• Cloud & Infrastructure expertise: AWS services and Terraform for Infrastructure as Code (IaC).
• Certifications (Preferred)
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (ITSM, ITOM, SAM, VR).
• ServiceNow Certified Application Developer (CAD).
• Exposure to ServiceNow Generative AI certifications/capabilities is highly desirable.
• Soft Skills
• Excellent problem-solving, analytical, and troubleshooting abilities.
• Strong leadership and mentoring capabilities with the ability to guide a developme