Premium Customer Support - German Speaker
MewsAbout the role
🌍 Can you help us change the world?
It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.
We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇
🧑🏻💻 About the role
First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it down to a job description (which we do because this is a job description), it would be this:
✅ Your mission, should you choose to accept it:
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Responding to and resolving product or technical issues that clients are experiencing across variety of communication channels: phone, email, live chat, in correspondence of the established SLAs.
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Clarifying clients’ complaints, determining the cause of the issue, providing and explaining appropriate solutions or alternatives in case of system limitations.
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Working collaboratively with teammates to solve clients’ issues as quickly and as efficiently as possible.
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Reporting clients’ complaints and escalating issues when necessary, to prevent potential churn and following up to ensure their requests are resolved.
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Delighting and retaining clients by answering questions and providing suggestions and advice that lead to short- and long-term success.
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Building brand image by taking the best care of the clients and exceeding their needs and expectations. Always going the extra mile.
🤝️ You’ll be a great fit if you bring a few of the below with you:
- Must be based in Czech Republic or Spain.
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Experience in using a PMS (Property Management System)
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Prior customer hotel experience
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Full proficiency in English.
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Excellent communication skills
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Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
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Excellent interpersonal skills with ability to interact effectively with all levels of management and regular employees
🎉 What’s in it for you?
Did you know that Mews was named the Best PMS of 2025—for the second year in a row—and has previously been recognized as the Best Place to Work in Hotel Tech for two consecutive years? Now you do! While much of this success is thanks to our incredible team, part of it is also because of the fantastic perks we offer. Beyond working alongside amazing colleagues and tackling exciting challenges, you’ll enjoy:
- Participation in the Company shares program
- Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave. (No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
- Curiosity is part of our DNA - we’re bold, edgy, and never afraid to blaze new trails. EDGE is how we bring that spirit to life for our people. So, how do we get our EDGE at Mews?
Once a month, we carve out protected time to Explore, Develop, Grow, and Elevate - time to focus on yourself, your growth, and your future. Because when we grow, we thrive. EDGE is an opportunity to step outside of the day-to-day, leaning into your curiosity, and build the skills that keep you - and all of us - future-ready. - Flexible Benefits via the
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