Part-Time Account Associate

Entry-Level Collections Agent – Start Your Career Today!

 On-site | Westlake Portfolio Services, LLC | Corporate Office- Dallas, TX (Must live within 30 miles)
Part-Time | In-Office Only
 Earn up to $15/hour + Monthly Potential Bonuses of $750 + additional incentives.

Or yearly hourly comp $31,201.20 + bonus incentives, potential $43,800+.

Start Your New Career Path with Westlake Financial!

Join a rapidly growing company where you can get promoted within 6 months based on your performance and build a long-term career in the auto finance industry.

Why Westlake?

• Guaranteed base pay up to $15/hr.
•  Monthly performance bonuses up to $750+
• Career growth – promotion eligibility in just 6 months
•  Join the #1 privately held auto finance company in the U.S.

What You’ll Do:

•  Make outbound calls using an auto dialer to customers 1–30 days past due
•  Negotiate payment arrangements and help customers stay on track
•  Take inbound calls to answer questions and provide solutions
•  Use judgment and empathy to create fair, personalized solutions
•  Follow all company policies, procedures, and compliance guidelines

 

What We’re Looking For:

• Excellent communication & negotiation skills
• Strong listening skills and customer service mindset
• Comfortable working in a fast-paced call center environment
• Must live within 30 miles of Dallas, TX – on-site only

 

Compensation:

• Base Pay: Up to $15/hour
• Bonus Potential: Up to $750+ per month
• Promotion Path: Eligible in 6 months based on performance

 

About Westlake Financial:

Westlake Financial is the largest privately held auto finance company in the U.S., known for rapid growth, innovation, and a strong path for career advancement.

 

Ready to Get Started?

Apply now to join a winning team and kick off your career with Westlake Financial in Dallas!

 

 

 

TASKS AND RESPONSIBILITIES

The role of the Pre 30 day collector is a critical position for Westlake Financial, our candidate of choice will be able to balance the following skills sets to be successful.

• Good negotiation skills- accomplished through mutual communication between agent and customer to successfully obtain payment.
• Meet and exceed daily goals and monthly goals.
  Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
• The ability to balance both incoming customer service/collection inquiries from Westlake customers, while delivering an exceptional level of service.
• Work with Westlake customers to find and arrange collection solutions for individual accounts.
  Demonstrates ability to be team player.

EXPERIENCE AND REQUIREMENTS

• High School Diploma or GED preferred
• Good communication, listening and problem-solving skills
• Basic to intermediate computer knowledge
• Reliable attendance
• Proper grammar and email etiquette
• Type a minimum of 35 WPM
• Ability to work under time constraints and daily deadlines
• Good interpersonal skills and teamwork awareness
• Willing and able to work a flexible schedule, including evening shifts, overtime and weekends
• Bi-lingual (Spanish) is welcomed but not required
• Minimum one year customer service experience in a high call volume, auto dialer environment preferred
• Auto Collections experience preferred
  
  

MACHINES, OFFICE EQUIPMENT & SOFTWARE

• Daybreak or other retail consumer servicing systems.
• Aspect or other auto dialer systems.
• Web navigation and/or web-based applications.
• Personal computer: Microsoft Word, Excel, and Outlook.
• 10-key calculator and QWERTY keyboard skills.
• Copier, Faxing & other general office supplies

 

Part-Time Benefits:

• 401K matching 
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching 
• Wellness Programs  
• Career Path Opportunities 
• Discounts on Parks, Museums, Mo