Senior Product Manager, Platform

About ServiceUp:

ServiceUp is reimagining a $200B+ industry with AI-powered orchestration for fleet and insurance vehicle repair. We’re the all-in-one platform bringing modern efficiency to a complex market. We’re trusted by some of the world’s largest and most sophisticated fleets and insurers.

Our AI-powered platform automates the entire repair lifecycle, from the moment a vehicle needs service until it’s back on the road. By removing bottlenecks, providing real-time visibility, and streamlining decisions, we help customers reduce downtime, control costs, and keep operations running smoothly.

As one of the 100 fastest-growing startups in the United States, and backed by $55M in Series B funding, we're leading this transformation. Join us and help shape the future of vehicle repair.

About the Role:

ServiceUp is seeking a Senior Product Manager, Platform to lead the strategy, development, and growth of our platform and integrations. This role is a strategic leader responsible for both consuming APIs from our partners to enrich our platform and exposing our proprietary data via APIs to enable a thriving partner ecosystem. The ideal candidate will bridge the gap between technical teams and business stakeholders, ensuring our platform provides a reliable, scalable, and secure foundation for innovation and business growth.

What You'll Do:

• Define Product Vision and Strategy: Define and own the product vision and roadmap for ServiceUp's API platform, ensuring it aligns with the company's long-term business objectives and strategic initiatives.  
• Manage Inbound Integrations: Work with external partners and vendors to understand their API offerings, prioritize integration opportunities, and oversee the development lifecycle of consuming their APIs to enrich ServiceUp's platform.  
• Manage Outbound Integrations: Lead the design, development, and management of ServiceUp's APIs, ensuring they are robust, scalable, and well-documented to attract and empower external developers and partners.  
• Cross-functional Collaboration: Serve as the primary point of contact for API-related matters, working closely with engineering, design, marketing, sales, and operations teams to launch cross-functional initiatives and gather requirements.  
• Ecosystem & Partner Management: Cultivate and grow a thriving partner ecosystem. This includes defining features that accelerate partner onboarding, ensuring seamless developer experiences, and acting as a technical liaison for API-related inquiries.

What You'll Bring:

• A bachelor's degree in a relevant technical field or equivalent practical experience.
• 5+ years of experience in product management or a related technical role, with a minimum of 3 years focused on APIs, platforms, or partner ecosystems.  
• A proven track record of delivering complex products in an agile environment and managing a product from conception to launch.  
• Strong analytical skills and the ability to translate technical concepts into clear business value for both technical and non-technical stakeholders.  
• Deep understanding of API architecture, SaaS platforms, and partner integration workflows.  
• Exceptional collaboration and communication skills, with the ability to build trust and alignment across diverse teams. 

Preferred qualifications:

• Experience in a high-growth, entrepreneurial environment.  
• A background in developer tools or coding.  
• Experience with major API management platforms like MuleSoft, Apigee, or Postman.
  
  

Why You’ll Love Working Here:

We live our values every day: Team First, Work Smart, Own It, Be Bold, Push Boundaries. If that sounds like you, you’ll fit right in

What We Offer:

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