Associate Account Director

Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.

Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?

Job Summary:

Real Chemistry is looking for an Associate Account Director to join our growing Global Inclusion and Health Equity (GIHE) team!  

The GIHE team applies data driven, inclusion and health equity solutions that seamlessly connects dots across the Real Chemistry ecosystem. The Associate Account Director is responsible for client relationships and serves as a trusted partner to clients. The ideal candidate is a strong communicator who has experience in inclusive, integrated marketing and communications, and has the ability to shape impact-driven programming which improves health experiences and outcomes for all.   In addition, they will help implement inclusion and health equity strateiges and galvanize cross-functional team members to think smarter, work effectively, drive innovative and integrated solutions, and deliver groundbreaking results and client satisfaction.

This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs.

What you’ll do:

• Support the team(s) and GIHE account(s) to which you’re assigned: Responsible for ensuring that Client’s needs are evaluated and achieved in the delivery of the various tactics and campaigns we’re responsible for executing.

• Support the account leaders and health equity strategists to which you’re assigned: Responsible for being the primary support system for the team to which you will be assigned. As such, your day-to-day responsibilities will be constantly adjusted and evolve with the needs of the client and the projects/campaigns we execute.

• Clinical Trial Recruitment: Support the development and implementation of HCP and patient recruitment strategies that align with study objectives, timelines, and cohort goals. Collaborate with internal and external stakeholders to ensure clinical trial messaging is clear, accessible, and culturally relevant, reducing misinformation and increasing interest in participation. Lead the creation of awareness campaigns for patients, caregivers, and healthcare professionals on the importance of clinical research, with a strong focus on engaging underrepresented communities. Amplify key clinical trial messages by overseeing the development of compelling content across internal and external platforms. Drive awareness of clinical trials among underrepresented populations through targeted communication strategies.

• Desk Research: Play a key role in conducting desk research for industry trends and updates related to inclusion and equity, and most importantly in support of the GIHE team and its clients.

• Foster Trusted Partnerships: Develop and maintain strong client relationships, ensuring work consistently exceeds expectations.

• Proactively Manage Issues: Identify potential challenges early and recommend solutions to mitigate risks.

• Align on Expectations: Clearly communicate client goals internally to ensure teams deliver on performance and quality standards.

• Drive Business Solutions: Collaborate with client peers to address business and communications challenges effectively.

• Support Organic Growth: Identify and pursue opportunities to expand existing client relationships and services.

• Lead and Inspire Teams: Manage and motivate teams through clear performance objectives, active coaching, and career development.

• Train and Mentor: Equip junior staff with knowledge of processes, account management responsibilities, and industry landscape.

• Promote