FDC-CHIEF OF INFRASTRUCTURE & OPERATIONS-70005652-CENTRAL OFFICE

Requisition No: 848533 

Agency: Department of Corrections

Working Title: FDC-CHIEF OF INFRASTRUCTURE & OPERATIONS-70005652-CENTRAL OFFICE

 Pay Plan: SES

Position Number: 70005652 

Salary:  $106,822.82 Annual Rate 

Posting Closing Date: 03/26/2025 

Total Compensation Estimator Tool

***OPEN COMPETITIVE ADVERTISEMENT***

Chief of Infrastructure & Operations – 70005652

 

This advertisement is for a SES (Selected Exempt Service) position located at Central Office in Infrastructure & Operations.

 

Salary: $106,822.82 Annual Rate

 

SALARY WILL BE DETERMINED IN ACCORDANCE WITH CURRENT PAY POLICY.

 

SPECIFIC DUTIES & RESPONSIBILITIES:

• Responsible for planning, directing, controlling, and organizing the delivery of computer services on a statewide basis.
• Responsible for organizing and supervising the area of infrastructure & Operations to handle the development, maintenance and delivery of IT services.
• Responsible for creation and deployment of reporting, metrics and measures for the staff and supported services.
• Assists in the development and management of Service Level Agreement (SLA) values with Business and IT Leadership.
• Assists in the further development of Infrastructure Technology Service Management (ITSM).

Examples: Incident Management, Problem Management, Change Management, Release Management, Network Services, Infrastructure Services, Continuity Management, and Continual Service Improvement.

• Keeps abreast of technological advances in IT systems and the general computing technology field to remain professionally competent and retain high level of expertise.
• Directs and is responsible for the research, exploration, and development of new and emerging computer technologies, to determine any benefit to the Department.
• Assists in the development, implementation, and monitoring for compliance through policies, rules, standards and procedures to provide a quality-based service to all users.
• Serves as the Department's in-house consultant and advisor systems related to issues for Central Office.
• Serves as liaison and coordinator with Service Center IT staff on plans, equipment rollouts and software implementations.
• Monitors the capacity, performance, and responsiveness of computer systems and services, and develops upgrades and replacement plans as needed.
• Responsible for providing hardware and software support including troubleshooting services Department wide.
• Develops configurations and sets architectural standards for use Department wide.
• Directs and conducts the acquisition process computer systems.
• In concert with the Bureau of Procurement and other Office of Information Technology staff, participates in the preparation, evaluation, and awarding of IT systems related to various procurement vehicles (Request for Information, Quotes, Proposals, etc.).
• Participates in the development of and directs the implementation of the Department’s security policies and procedures as they relate to IT systems.
• Responsible for conducting systems related “risk analysis” and certifying to the appropriate oversight agencies its completeness. This includes identifying risks and taking action to minimize those risks.
• Develops, implements, and monitors backup and recovery procedures for data, programs, and other information. This includes disaster recovery and business restoration planning.
• Evaluates and submits for approval requests for IT system projects and modifications to existing systems are requested by users or technical staff. This