Global Infrastructure Systems Engineer

CooperVision, a division of CooperCompanies (NASDAQ:COO), is one of the world’s leading manufacturers of soft contact lenses. The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available. Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers. For more information, visit www.coopervision.com.

Job Summary:

Responsibilities include, but not limited to systems management tasks, such as Operating System upgrades, patch maintenance, performance tuning, and Operating System hardening. In addition, the Systems Engineer will be responsible for the monitoring of incoming service requests, incidents, and projects to ensure that they are completed in a timely and high-quality manner.  This position will work closely with other IT departments to guarantee reliable systems that meet the needs of the company through large projects to key initiatives affecting both distribution and manufacturing operations globally.

• Focus on developing efficiencies across the Cooper Companies environments. 
• Works closely with various IT groups including but not limited to project management, database administration, network and security teams, application team and assists in overall architectural design, implementation and troubleshooting.  
• Performs problem troubleshooting, diagnosis, and resolution of reactive and proactive incidents. 
• Proactively monitors systems to ensure optimal performance, health, and availability. 
• Executes ongoing performance tuning, capacity planning, and reporting on utilization. 
• Works closely with various IT groups to schedule and coordinate preventative and corrective maintenance. 
• Follows the Cooper Companies’ change management in adherence with best practices. 
• Documents all policies and procedures around building and continuing operations. 
• Conducts routine hardware and software audits and provide recommendations for hardware and system software planning. 
• As business needs dictate, works extended hours to complete daily department goals and system changes inclusive of business maintenance windows.

CooperVision’s management team is committed to the development of and implementation of the quality management system and maintaining its effectiveness by communicating to the organization the importance of meeting customer as well as statutory and regulatory requirements.

Knowledge, Skills and Abilities:

• Experience with Microsoft and Linux Operating Systems.
• Experience with VMWare technologies
• Red hat Linux administration experience is an advantage.
• Knowledge of PowerShell scripting and an understanding of orchestration and automation tools
• Working knowledge of Okta.
• Excellent written, oral, and interpersonal communication skills.
• Excellent time management
• Highly self-motivated, self-directed, and attentive to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Extensive experience working in a team-oriented, collaborative environment.
• Ability to suggest technological solutions.
• Adapts readily to changes in workload, staffing and scheduling.
• Complies with all company policies and procedures.
• Conducts self in a professional manner with co-workers, management, customers and others.
• Solid experience with M365 especially Outlook, Sharepoint, OneDrive and Teams
• Working knowledge of Active Directory, DNS and other Infrastructure components
• Exposure and knowledge of endpoint tools such as SCCM, InTune and Ivanti
• Must be able to communicate effectively with different business units – some technical, some not.
• Working Knowledge of SAN technologies, specifically vSAN and Nutanix
• Experience and exposure with Citrix.
• Developing performance monitoring and capacity planning techniques
• Excellent problem solving and analytical expertise, situational decision making.