Sr Support Analyst/Engineer

PrimeSource Building Products, Inc. one of the nation’s largest wholesale distributors of building supply products, has an immediate opportunity available for an experienced, reliable, and hardworking Senior Support Engineer/ Senior Help Desk Analyst to join the team.

Qualifications

The Sr Support Engineer/SR Help Desk Analyst will focus on providing support to users in all areas of the company.  Expected to maintain technical support service levels at or above company standards and bring ideas to better our processes.  The position will also involve technical aspects including but not limited to mobile support, telecom support, mobile device support, and heavy interaction with end users.  Technical responsibilities could include all aspects of technical support where needed.  The essential functions of the position are:

 

• Provides support for company on variety of platforms including Windows, Office, laptops, desktops, tablets, IP phones, and miscellaneous hardware and software.
• Manages time and priorities for own tasks.
• Makes recommendations to management or potential savings and improvements. 
• Develops process improvements to better serve the employees. 
• Works with business entities when necessary to gather requirements for projects. 
• Recommends changes that will improve department. 
• Works with business team to implement process improvement. 
• Knowledgeable in many different areas, able to troubleshoot and generate solutions even if outside normal situations. Must have ability to adapt to new situations.
• Conducts surveys to determine user needs. 
• Candidate must work well within a team where all members contribute to and support one another

Please note: This is not a remote support position, candidate is expected to work from our Headquarters in Irving, Texas.

Education:
Bachelor's degree (B. A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
 
 

Computer Skills:
To perform this job successfully, an individual should have knowledge of Internet software; MS Office (Word, Excel and Outlook), mobile devices, PC hardware support and Windows XP, 7 and 8/10 operating systems. Must be able to support users remotely using the supplied tools. Also experience with problem solving.

 

Candidate must have experience in the following technical areas:

• Active Directory
• Windows Event Viewer
• Remote Desktop Protocol
• Microsoft Updates
• All computer hardware including monitors, add-on cards, docking stations, cabling, and all other peripherals
• Wired and Wireless networks
• Bluetooth
• Hardware installation and device driver management
• Printer Management
• Basic knowledge of Layer 1 network troubleshooting
• iOS and Android mobile device support
• DHCP, DNS, and other standard network protocols

PrimeSource Building Products, Inc. is an Equal Opportunity Employer. PrimeSource Building Products, Inc. is fully committed to equal employment opportunity (EEO) and maintaining a workplace free of discrimination and harassment based on race, gender, religion, age, color, national origin, disability, sexual orientation, genetic information and other non-merit factors.  All persons shall be afforded equal employment opportunity at PrimeSource Building Products, Inc.

 

PrimeSource Building Products, Inc. prohibits discrimination in all aspects of its personnel policies, program practices and operations and relationships with employees and applicants, including but not limited to recruitment, hiring and merit promotion.  PrimeSource Building Products, Inc. promotes programs of affirmative recruitment and employment at all levels of PrimeSource Building Products, Inc..  PrimeSource Building Products, Inc. subscribes to, and will implement to the full extent, all applicable laws that promote equality of opportunity.

 

PrimeSource Building Products, Inc. welcomes and encourages applications from persons with disabilities, and will reasonably accommodate the needs of those persons. PrimeSource Building Products, Inc. is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973, to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within PrimeSource Building Products, Inc.