Sales-Marketing Associate (43335)

Job Details

Job Location: Smithfield, RI - Smithfield, RI 02917Position Type: Full TimeEducation Level: Bachelors DegreeTravel Percentage: DailyJob Shift: DaytimeJob Category: Professional / Experienced

The Sales-Marketing Associate is responsible for the recruitment and retention of all Neighborhood product lines. The key to success in this position is to have strong community relationships as well as to ensure that members and prospective members are educated on benefits and enrollment processes. The Associate will be responsible for sharing data with the Marketing department and/or other internal departments and external partners.  

The Sales-Marketing Associate will significantly impact the growth of new members through the use of data collections, community and provider outreach and member satisfaction information. This person must have significant community involvement as well as contacts in the community, an avenue to recruit new members. Ensure adherence to Center for Medicare and Medicaid Services (CMS) guidelines in all aspects of sales activities. This person will significantly impact the growth of new members through relationship building within the community, delivering educational and sales presentations, and providing applications assistance.

This position will be required to be licensed within the State of Rhode Island under the “Broker License” in support of State licensing requirements governing our commercial insurance lines of business. The handling of Medicaid and/or Duals potential member calls will require strict adherence to pre-approved scripts and procedures. The Associate has a direct impact on driving membership growth, providing high quality service with a professional, respectful demeanor while meeting the appropriate needs of any potential member.

 

Duties and Responsibilities:

Responsibilities include, but are not limited to the following: 

 

• Sell, market, and promote products within all lines of business by coordinating and delivering sales/marketing presentations to consumer groups, social service agencies, churches, schools, food pantries, facilities that service seniors (centers, assisted living facilities, adult day care centers), community events, make outbound calls to prospective leads, arrange provide appointments in potential homes for our duals program and other sites as designated.

• Very often the first “Face of Neighborhood” for potential members in the community, requiring a professional and empathetic tone and exceptional level of plan knowledge.
• Report daily duties and responsibilities to Marketing Sales Outreach Supervisor
• Communicate any issues that arise when out in the community to Supervisor
• Seek new outreach opportunities for all lines of business
• Coordinate and present at special events including open houses, fundraisers, outreach and community events, provider offices, exhibits, product or service fairs, and school events
• Present plan information to potential eligible Medicare Medicaid, Medicaid and Commercial members

• Assist potential, eligible members to determine what Neighborhood product is best for them. Educate enrollees on all aspects of the Plan, as well as answering questions regarding Plan’s features and benefits

• Assist with Medicare Medicaid application process for potential eligible Medicare Medicaid members.
• Understand and apply all policies and procedure pertaining to:
  • Disclosures and provisions of the Neighborhood Medicare product
  • Enrollment and disenrollment
  • Marketing and Sales rules and regulations
  • The covered benefits, non-covered benefits, exclusions and exemptions
• Document consistently and accurately all activities including community presentation, sponsorships, potential member leads, sales activities, etc. in Salesforce.
• Maintain significant community involvement as well as contacts in the community as an avenue to recruit new members.
• Establish and maintain a positive working relationship with facility and site staff community and provider organizations, as well as City and State regulatory agencies