Desktop Support Engineer L2

Company Description

Job Description

Job title: Desktop Engineer

Location: Newark, NJ

We are looking for a qualified Desktop Engineer for the 1st shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.

Support and troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

• Install hardware and software on workstations.

• Set up and maintain network and telecommunications systems.

• Troubleshoot LAN, server, wi-fi and connectivity issues.

• Utilize ticketing system, when necessary.

• Manage Windows Active Directory and Exchange.

• Re-image computers, perform data migrations and restorations.

• Work closely with other IT employees on system maintenance and configuration projects.

• Work closely with other SLA employees on interdepartmental projects.

• Maintain accurate asset management records.

• Work with vendors and manufacturers on repair and maintenance of IT equipment.

Requirements

• College degree and/or 4-6 years' experience.

• Ability to help employees solve hardware and software problems.

• Experience with Windows Active Directory& Office 365.

• Experience troubleshooting network issues in large office setups.

•Experience supporting and troubleshooting printer systems.

• Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.

• Strong customer service and communication skills.

• Experience with a scripting language preferred.

• Must be able to work on Sundays and certain Holidays.

• Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change, etc.

• MDM experience, specifically Airwatch, is a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.