Jobs and Careers

Auto Physical Damage Claims Manager

West Bend, United Statesfull_timeVerifiedPosted 8 Jan 2026

💰 $136,790/yr($109,432/yr – $136,790/yr)

About the role

Company Overview

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary

Lead and oversee a team of Auto Physical Damage supervisors and appraisers delivering accurate damage assessments and vehicle valuations across private passenger, commercial, and inland marine claims. Drive vendor performance, CAT readiness, and the use of technology to enhance efficiency, accuracy, and customer experience. Ensure claims are handled in compliance with industry standards while providing expert leadership that promotes collaboration, accountability, and continuous improvement.

Work Location

This position offers a hybrid work schedule. Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events. The position can be based in West Bend, Madison or Appleton.

Responsibilities & Qualifications

Manage a team of Auto Physical Damage supervisors and appraisers responsible for completing damage assessments and vehicle valuations for private passenger, commercial, and inland marine exposures. Manage Auto Physical Damage vendor relationships and vendor performance.

Champion technology and innovation to improve estimating accuracy, operational efficiency, and customer experience. Oversee Auto Physical Damage CAT planning, response, and execution. Analyze data and reports to identify opportunities, drive continuous improvement, and share team results.

Ensure Auto Physical Damage claims are handled accurately, in compliance with industry standards, and with a strong focus on customer service.

Provide expert guidance, advice, and direction to the team while fostering a collaborative, performance-driven environment.

Preferred Experience and Skills

10 years of Auto Physical Damage experience, including private passenger,

commercial, and inland marine exposures

5 years of leadership experience in Auto Physical Damage
Proven vendor management experience
Strong proficiency with current estimating platforms and claims technology
Demonstrated ability to embrace and advance technology and process

improvement

Strong interpersonal, oral, and written communication skills
Strong organizational, time management, and decision-making skills
Negotiation, problem-solving, and conflict resolution skills
Ability to lead, mentor, and develop leaders and appraisers

Preferred Education and Training

Bachelor’s Degree in Business, Insurance or related field

Associate in General Insurance designation
Associate in Claims designation

Licensed in jurisdictions where required

The internal deadline to apply is 01/23/26. External applications will be accepted on a rolling basis while the position remains open.

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Salary Statement

The salary range for this position is $109,432-$136,790.  

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate. 